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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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October 17, 2022

Service appointment was easy to set up, they were ready for me when I arrived and work was done on time ad promised More

by Lgorter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Oct 18, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

October 17, 2022

I am very much appreciative of the free service EUSD and Ford was able to provide me. Fast, convenient, and easy! More

by abautista1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 18, 2022 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Viktor met your expectations. Thank you for choosing Gosch Ford Escondido, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

October 15, 2022

The service advisor and greeter were very pleasant and helpful. Service was completed on time with no problems. Thank you! More

by r2mayers
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 16, 2022 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

October 15, 2022

Terrible service, I Know for a fact that I need new brakes and it was not brought to my attention. This is the second time they’ve done this! It’s a safety hazard! Shame on me for giving them a second More

by ksagermark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina, Jerman Rodas
Oct 19, 2022 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Tinsley Service Manager

October 13, 2022

Gosch Ford is a great place to have you vehicle serviced. Fast fixes and great to work with. More

by Melissa94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Oct 14, 2022 -

Aaron Ford of Escondido responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Escondido, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

October 12, 2022

The service was performed by excellent technicians and friendly service representatives I’m very pleased with the way Gosch Ford performed a service. More

by jjrotner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Viktor Mazurenko
Oct 14, 2022 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

October 10, 2022

Viktor was extremely helpful and courteous. They performed the service within the time frame they gave me. More

by scologgi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 11, 2022 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

October 10, 2022

Very good Victor was very courteous and professional truck did well no problems to report More

by blakeyranch
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 11, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

October 10, 2022

Loved the video detailing what was done and what was going to be done per my request. It was a recall service. I called, parts were in and an appointment was set. “Jerman” was my service rep. He was cou More

by Tito. FiveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Oct 11, 2022 -

Tito. FiveO responded

Good to go, that’s my statement/experience and I stand by it!

Oct 11, 2022 -

Aaron Ford of Escondido responded

Thank you for the great survey and thank you for your service. Mike Tinsley Service Manager

October 09, 2022

Once car was being worked on - updates - speed of work - fantastic. Gosch has a lot of work to do with their online scheduling - it is all but useless - you have to call in, work with a 3rd party to schedu More

by marc.nigro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Oct 09, 2022 -

Aaron Ford of Escondido responded

Quality customer service is always our number one priority. We appreciate your feedback and will certainly look into it. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

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