Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

Sort by
October 26, 2022

Very responsive to customer needs. Informative and diagnostic evaluation process. No question on why a part needs changing. Also seem to finish jobs ahead of schedule. More

by Onge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Report | Print
Oct 27, 2022 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

October 22, 2022

Excellent time service everything was clean and profecional. happy to be close to my home More

by JSANDOVAL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Report | Print
Oct 24, 2022 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

October 21, 2022

Poor appt format. 2nd time leaving m. Not coming Back. Will go to Poway Ford More

by Laurie VC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah
Report | Print
Oct 21, 2022 -

Laurie VC responded

For the 2nd time I made an appt to have the leak in my sunroof checked out and assured that it was be looked at when I went in. When I got there, the service tech said that the appointment times are just "vehicle check in" times and not when your car is seen. Told me cars that came in the day before would be seen first and my car would most likely not be seen til the end of the day! Wow! Well, Gosch Ford ... after many, many years, bye bye!

October 20, 2022

20k service and complimentary car was was performed quickly while I waited. Victor was friendly and handled check-in and check-out efficiently. More

by PaulH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Report | Print
Oct 20, 2022 -

Aaron Ford of Escondido responded

Thank you, Paul, for sharing your thoughts about your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

October 19, 2022

The staff was friendly and the service was excellent. A car was provided for my convenience. Great experience. More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Oct 20, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

October 18, 2022

Great visit. I love the video I was sent showing the diagnosis. Vince and Sara were great! More

by deanneja123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince and Sara
Report | Print
Oct 19, 2022 -

Aaron Ford of Escondido responded

Thank you, Deanne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

October 18, 2022

Bad customer service, even with an appointment the wait is still long. You have to remind them to keep updating you about your vehicle. Even when my vehicle was ready, still took an hour to get my car out. More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Report | Print
Oct 22, 2022 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Erica, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

October 18, 2022

I brought in my truck for warranty work and was told the parts would be ordered. I followed up asking for an update and haven't received a response. Going on 2 weeks now. More

by teerav55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

Good afternoon, I am sorry to hear this please give me a call at 760-208-6690. So we can resolve this. I just need to get some further information. Mike Tinsley Service Manager

October 17, 2022

I was not notified for seven days that my truck would be done and not touched for another week. Had I’ve been notified that you guys were not gonna be able to touch my truck for over two weeks I would’ve ne More

by Anthony
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shannon Medina
Report | Print
Oct 21, 2022 -

Aaron Ford of Escondido responded

Anthony, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

October 17, 2022

Gosch ford in escondido always takes care of my car needs, Viktor is helpful and friendly More

by rwjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

Thank you! Viktor and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

1
...
35
36
37
...
123