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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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November 11, 2022

They have great service! Sara helped me out and was very helpful. The work was done in a timely matter and very professional. Would definitely recommend. More

by Gabriel R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Report | Print
Nov 12, 2022 -

Aaron Ford of Escondido responded

Thanks for sharing about your experience with Gosch Ford Escondido. We appreciate your business, Gabriel, and hope to see you again soon! Mike Tinsley Service Manager

November 11, 2022

Had 2 Fords in for repairs and the repairs failed on both, same day as pick up. More

by LEEMOON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Nov 11, 2022 -

Aaron Ford of Escondido responded

I am sorry to hear you are having problems, I would like to find out what’s going on. Please reach out to me at 760-208-6690, Mike Tinsley Service Manager.

November 11, 2022

Scheduling the appointment was good the service manager was great to work with throughout the process. More

by kenschoolcraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Report | Print
Nov 12, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

November 08, 2022

Staff is always friendly and helpful and I also appreciate the video of my vehicle. More

by Marquez.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas, Viktor Mazurenko
Report | Print
Nov 09, 2022 -

Aaron Ford of Escondido responded

Mark, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

November 08, 2022

Thank you very much for excellent service! !! Very fast and convenient. Thank you very much More

by claudiaalejandrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Jerman Rodas, Michael White, Michael Clark, Viktor Mazurenko
Report | Print
Nov 09, 2022 -

Aaron Ford of Escondido responded

Claudia, Thanks for sharing your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

November 08, 2022

Customer service was above and beyond. My high level warranty covers and this service went above and beyond fixing a wiper problem. More

by mia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Jerman Rodas
Report | Print
Nov 09, 2022 -

Aaron Ford of Escondido responded

Mia, Thank you! Shannon, Jerman, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

November 07, 2022

The service and customer service was wonderful thanks so much I really appreciate it a lot More

by ostad.1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Report | Print
Nov 07, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

November 07, 2022

Sara DeLa Rosa, my service writer was very helpful and kept me informed.about progress. More

by p29dunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara DeLa Rosa
Report | Print
Nov 07, 2022 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Gosch Ford Escondido. Sara and our team appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

November 07, 2022

Very pleased with the service advisor—thorough discussion of our requests for the service of the vehicle. Communication was ongoing and service completed in a timely manner More

by ageorge489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Report | Print
Nov 07, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your kind words for Jerman, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager

November 04, 2022

They need more help. There's no service to the customer. Messages never sent or returned. I'm not very happy. Too many promises broken. Car wash not done. Not happy. More

by addiethomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina, Viktor Mazurenko
Report | Print
Nov 09, 2022 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Addie, we'd love to address your concerns in detail. Mike Tinsley Service Manager

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