Aaron Ford of Escondido - Service Center

The people are very nice and the service is excellent! I will always yse them when I can! I will always yse them when I can! More

My appointment was 9am for free Recall service. I called at 12:45pm for status. I was told a list of repairs, treatments, the Recall was not started. With new $400.00 battery I was the last car out I called at 12:45pm for status. I was told a list of repairs, treatments, the Recall was not started. With new $400.00 battery I was the last car out at 6pm. More

Back in September 2022 I brought my F150 in because the the tailgate kept going down on its own and it was damaged when it hit a fence. It popped the plastic cover off and broke a section that made it impo the tailgate kept going down on its own and it was damaged when it hit a fence. It popped the plastic cover off and broke a section that made it impossible to stay attached. A gentleman there named German said he would ask Ford if the part could be replaced, I said I’d pay for it and he asked me to be patient. I waited a month and started leaving him messages, and never got a call back. I called and asked for a supervisor, he said he’d check it out and call me back. No call back-it’s been a month. There has been no cover on the tailgate and this weeks rain seems to have damaged the sensor in the tailgate- the dashboard locks up with error “ Active park assist fault”? I’ve brought the truck in twice and left it I overnight and the problem tailgate coming down on its own was verified. This is my 4th F150 and I love the truck, but I can’t even buy the part and now it’s causing other issues. No calls back, maybe I should try a different dealership, Gosch is 3 miles from my home so if they’d just respond that would be great. More

My current experience with the customer service has renewed my faith at this dealership. My service technician was amazing. renewed my faith at this dealership. My service technician was amazing. More

I was told on Friday that my GPS would be resolved by the service technician and to come back on Monday for repairs. On Monday they charged me $179 to diagnose a problem? Wow, what a rip off, coming into fix service technician and to come back on Monday for repairs. On Monday they charged me $179 to diagnose a problem? Wow, what a rip off, coming into fix a problem that I was told would be handled, and then diagnosed a problem I was not coming in for. I’ll never use them again. More

I appreciate the video of the work done on my car a job well done well done More

I love the service area of Gosch Ford Jerman was informative and thorough. They did what they said they would do and had me in and out in a reasonable amount of time. I don’t service my Mach E anyw informative and thorough. They did what they said they would do and had me in and out in a reasonable amount of time. I don’t service my Mach E anywhere else! More

Quick and early service. Had me in and out wishing 20 min with optional Lyft or Uber. I work a block always so I opted out but I appreciate the courtesy. Thank you Sarah 😊 Had me in and out wishing 20 min with optional Lyft or Uber. I work a block always so I opted out but I appreciate the courtesy. Thank you Sarah 😊 More

I have been taking my F450 here for the last 8 years and have to say this will be the last. I have many reasons and happy to share should someone like to learn of my challenges, just reach out. have to say this will be the last. I have many reasons and happy to share should someone like to learn of my challenges, just reach out. More