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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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February 13, 2023

They have done a good job of showing they care about the customers. I did not feel this was the case several years ago when this dealer was first taken over from Ford of Escondido More

by pspiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
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Feb 13, 2023 -

pspiegel responded

Well Done Gosch Ford Service Department!

February 13, 2023

Was given a nonsense excuse of why the service department cannot fix the problem! Service writer has never called me back when I’ve left numerous messages for him. I have now been on the phone with support t More

by Davemarker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. I think Luis
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Feb 13, 2023 -

Aaron Ford of Escondido responded

Good Afternoon Mark, We are truly sorry to hear you are disatified with your latest service. We do appologise that Ford has put the update on hold. We are monitoring to see when the update can be released, however this is the message that Ford has publised in regards to bluecruise updates on Jan 4th, 2023. We understand that it can be frustrating and we hope that this updated that is need to correct your concern will be released soon. Jan 4 2023 Field Service Action 21G01, BlueCruise Installation HOLD Alert - Field Service Action 21G01 to install the BlueCruise feature should not be performed on 2021 Mustang Mach-E or F-150 vehicles at this time. Monitor PTS for updates. Please let me know if there is a good time to talk as I would like to try and fix any outstand concerns that you have. Mike Tinsley Service Manager 760-208-6690

Feb 13, 2023 -

Davemarker responded

It says 2021 models. The support person today said mine should be fixable? My truck is a 2022 and has never worked.

Feb 13, 2023 -

Davemarker responded

My truck is stuck on the 10/09/2022 expiration

Feb 13, 2023 -

Aaron Ford of Escondido responded

Hey Dave thanks for reaching back, I would love to explain this further for you if you have time to talk(please call me at 760-208-6690). BlueCruise Expiration Date Certain F-150 and Mustang Mach-E vehicles may exhibit a concern where the BlueCruise maps are shown as expired in the Sync touchscreen after completing Field Service Action (FSA) 22P08. • New requirements include 10 key cycles + an active FordPass account with VIN activated. • Unsold vehicles will not have FordPass account, expiration cannot be verified • Certain vehicles meet all new requirements, but maps still do not update. Engineering is investigating this concern. Monitor PTS for updates. Yours is not updating when we attepted the repair. We wish to get your vehicle corrected as soon as possible but we are on hold until further notice from Ford. We are sorry that this is the case but are trying our best to get this resolved for you.

February 12, 2023

Great customer service, met the timeline we needed. Would definitely be going back for future services 👍🏽 More

by t.vane66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah De La Rosa , Danny Meraz, Lisa Clark, Mike Tinsley, Shannon Medina, Jerman Rodas, Viktor Mazurenko
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Feb 12, 2023 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Tinsley Service Manager

February 10, 2023

Fixed my bronco with no issues in a timely manner. Definitely recommend this dealership! Thank you! More

by steven.j.lanouette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jamison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Medina
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Feb 10, 2023 -

Aaron Ford of Escondido responded

Thank you for taking the time to leave our service department a five-star rating. Thank you for choosing Gosch Ford Escondido, Steven. We appreciate your business and hope to see you again soon. Mike Tinsley Service Manager

February 08, 2023

Very friendly , very helpful, very professional, very clean everyone has great attitude, very happy with service. More

by mariomendivel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ortiz
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Feb 08, 2023 -

Aaron Ford of Escondido responded

Mario, Thank you so much for your kind words for Luis, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager

February 08, 2023

Poor communication, seemingly deliberate confusion, and overall lives up to the dread of taking your car to the dealership. More

by Jseau55789
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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Feb 10, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you or call me at 760-208-6690. Mike Tinsley Service Manager

February 07, 2023

Great customer service as always. Service Rep and Tech answered all my questions and repairs my car right on time. More

by SOney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
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Feb 08, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear Shannon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

February 06, 2023

Oil change should not take 2 hours with an appointment, need a fast lane oil change process More

by edd.hillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Jerman Rodas, Viktor Mazurenko
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Feb 07, 2023 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

February 06, 2023

Shannon was very pleasant and helpful. I like the video inspection. The wait was longer than I expected, but I understand that sometimes cars before mine may have unforeseen issues to be More

by kschafer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Report | Print
Feb 07, 2023 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager

February 03, 2023

Staff explained work being performed and provided an accurate time estimate. Car was ready when promised. More

by marissanshawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Viktor Mazurenko
Report | Print
Feb 04, 2023 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

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