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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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February 23, 2023

Quick and easy service was performed and great technician. Recommend to all my friends for service to be performed here More

by MIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

February 22, 2023

I was told I couldn’t get tires until early March, however I talked to another service advisor and he got me in the next day. I was very happy to get in so soon since one of my tires had a nail in it More

by tommy1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 23, 2023 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

February 22, 2023

Fast and thorough. Recommended other services available and also explained what was necessary and what really wasn’t. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 23, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

February 22, 2023

Service is good and easy to work with but the parts department is terrible and would not recommend to deal with. More

by asteward
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Tony Salce, Jake Pool, Viktor Mazurenko
Feb 22, 2023 -

Aaron Ford of Escondido responded

Thank you for the positive feedback but we would like to get to the bottom of the parts issue. Please let me know what is the best way to reach out to you if you are available. Mike Tinsley Service Manager

February 22, 2023

I picked it up and my seatbelt was jammed. They took it in the back and managed to fix it after about 15-20 min. Couldn’t fix the rattle in my dash. Had it for 3 days and “couldn’t duplicate” More

by joelj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Medina
Feb 22, 2023 -

Aaron Ford of Escondido responded

Hey Joel, I’d like to find out more about your visit. We want to make sure all of our customers have the best experience possible. Please shoot me an email (mtinsley@goschmail.com) with your information so I can reach out to you. Mike Tinsley Service Manager

February 21, 2023

Jerman was friendly and helpful. And thanks for the Lyft home! Got the tires the next day. More

by jamesmummert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Jerman Rodas
Feb 21, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review, James. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

February 20, 2023

SARA in Service is OUTSTANDING (10) The overall Service Dept. and Sales Dept. I DO NOT RECOMMEND TERRIBLE (1) More

by Lalesehamilton
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SARA IN SERVICE IS OUTSTANDING , Danny Meraz, Mike Tinsley
Feb 23, 2023 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

February 17, 2023

Lack of communication. They fixed my vehicle but the communication between them and me was very poor. More

by danny63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Medina
Feb 17, 2023 -

Aaron Ford of Escondido responded

Danny, I would like to hear about your visit and get to the bottom. If you have time please call me at 760-208-6690 so we can try and make this right for you. Mike Tinsley Service Manager

February 17, 2023

Horrible. I made an appointment to drop it off on a Wednesday morning to have them check a recall issue (cracked flexplate) and by close of business Friday (3 More

by mjammer0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 22, 2023 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

February 14, 2023

Victor was great and kept the time line. I like the way they video all checks on fluid levels and mechanical safety checks. More

by DA 44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 15, 2023 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Viktor met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

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