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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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March 02, 2023

We’ve been coming to this dealership for years. They are helpful and willing to work with you. They do their best. Sometimes its a long wait when they work on your car but they will order a Lyft More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Mar 02, 2023 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Marie, and look forward to your next visit. Mike Tinsley Service Manager

March 02, 2023

Was disappointed that recall service for my 2013 Ford f150 was limited to repairs based on my mileage and considering I received the recall letter the same day I made my appointment. More

by anytimetowtruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Mar 06, 2023 -

Aaron Ford of Escondido responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mike Tinsley Service Manager

February 28, 2023

Great experience! Jerman and Jonathan were great in getting my F150 diagnosed and fixed quickly. More

by BrianM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Sanger, Jerman Rodas
Feb 28, 2023 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Escondido, Brian, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

February 28, 2023

Took in my truck for recalls and for other issues. It’s been over a month and still haven’t heard back regarding the parts needed. I was told by the service agent that he would get back to me within a More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
February 27, 2023

As a long haul driver who goes all over the country I have dealt with many dealerships because my company leases an Enterprise truck. Gosch Ford has been the only dealership that has charged Enterprise f More

by Anthony P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gosch Ford Escondido
Mar 03, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Anthony, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Tinsley Service Manager

February 27, 2023

I had Sarah, as my advisor and she knocked it out of the park. She helped every which way she could let us know what was going on with the car and helped us 100% get a safer car. My brakes are awesome now. More

by Mommasboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Feb 28, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

February 25, 2023

Great service, considerare with the time as we’re usually short of time to drop of and pick up the car. Staff very friendly. More

by surrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 27, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

February 24, 2023

Denise & Danny great customer service. Denise even gave me a ride back to my sister. I brought the car in for my sister to sale. More

by lattegirly101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denisse Canales , Ricardo Durazo, Danny Meraz, Mike Tinsley, Jerman Rodas, Denisse Canales
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Denisse and Danny met your expectations. Thank you again for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

February 24, 2023

Called 3 weeks prior to schedule brake change. Went in on appointment date and Service Center did not know what I was there for that day, nor had any of the necessary brake parts on hand for my co More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel,
Mar 02, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

February 23, 2023

Useless. Had a smog code problem on my 1998 F150. Service rep said they could diagnose. A day later he calls and says they can't work on it - too old - they d More

by captainron
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Feb 26, 2023 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

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