Aaron Ford of Escondido - Service Center

Service advisor Luis Ortiz was courteous, stayed in contact with progress and exceed customer expectations. Fantastic service advisor and I will use him to help with service at Gosch Ford in Escondido. contact with progress and exceed customer expectations. Fantastic service advisor and I will use him to help with service at Gosch Ford in Escondido. Great asset to outstanding Ford dealership. More

Gosch Ford has always gone above and beyond in their service department. My car was serviced promptly and thoroughly, and completed in the same day! I even got my car back squeaky clean! My gosh, I love service department. My car was serviced promptly and thoroughly, and completed in the same day! I even got my car back squeaky clean! My gosh, I love Gosch! 😉 More

This was my first service, GOOD job. I will be there for my next service. I will be there for my next service. More

Hope you’re not in a hurry. Spent way too much unnecessary time. Multiple trips to pick up a “finished “ vehicle only for it to not be done/fixed. When it was done on my 3rd tri Spent way too much unnecessary time. Multiple trips to pick up a “finished “ vehicle only for it to not be done/fixed. When it was done on my 3rd trip back, it took an hour to pull the car up. More

Outstanding service. Presented a video of all their work. I was very impressed. Very transparent Presented a video of all their work. I was very impressed. Very transparent More

Buying a car was easy . I bought a 2022 new explore. Because my previous car was giving me issues. And keeps breaking down on me . ,And it wasn’t reliable .so I went above I bought a 2022 new explore. Because my previous car was giving me issues. And keeps breaking down on me . ,And it wasn’t reliable .so I went above My price range to ensure that I wouldn’t have the same problem or it wouldn’t break down on me with my kids. I work, I drop off and pick up kids from school every day .I take my kids to all their appointments.( dr , dentist , orthodontist , therapy ) when I went to wash and dust my new car for the first time I found an indentation on the back Of the screen on both sides. I was told they would order a new part and get it fixed . After multiple visits Every department there took pictures of the problem. The part got ordered. Supposedly about four times we bought the car in September didn’t get it fixed till January many visits and many pictures later . we took in the car for a recall. To add the heating and air in the back of the center console . While they did that, they scratched it. Didn’t tell us anything we noticed on your own . I took it in again so they can replace the part. They said it would take four hours to change the new part . When we drive past 45 miles per hour . It seems like if the transmission shifts there’s a pull . We took it in To get it looked at they kept her for four days. They always tell us that they’ll call us back and let us know what’s going on but we always are the ones to call to ask of any findings.. we don’t get a rental. So we have to borrow a car until we get ours back . We took it in again because they said they did something to fix the problem reboot or something we took in the car again because it was still doing the same thing . This time they keeled it for 9 days . Same story no calling to let us know what’s going on. They can’t find anything. The car is almost empty on gas when we get it back . the 3 times we take it in they say we get a complementary wash never looks like the car gets washed on on all three occasions.. again they don’t see anything wrong with it . It’s been the busiest couple of months going in and out to get this fixed . I’m exhausted I was just explaining all this and trying to make sure I don’t forget nothing. I’ve had to rearrange my schedule to get it in the dealership every time they asked me to and to have a spare car for all the days that they kept it. It seems that there’s a lack of communication from the people looking at it . To the service department, to the manager. There’s no following through. And here I thought because I was getting a brand new car. I was going to have no issues and be able to focus on my work my kids and getting them to and from every place they have to go to safely.. More

This dealer repaired my F-150 correctly and promptly. I am very satisfied with the service I received. I am very satisfied with the service I received. More

Excellent customer service! We came in after purchasing a beautiful Explorer to get the FOB fixed. Super-quick, friendly, and never any pressure. Thank you!! We came in after purchasing a beautiful Explorer to get the FOB fixed. Super-quick, friendly, and never any pressure. Thank you!! More

This is one of the best service experiences. I have had with any dealership. They were efficient and communicated well. I have had with any dealership. They were efficient and communicated well. More

The service was great! Straight forward and truthful. Had an issue for the longest time and this dealer service team fixed it in less than one hour Straight forward and truthful. Had an issue for the longest time and this dealer service team fixed it in less than one hour More