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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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March 23, 2023

Very friendly staff. Lyft and Uber shuttles to and from home made the repairs easy. More

by surfrat109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leyva,Miguel
Mar 23, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

March 23, 2023

I had to keep in contact for status of service. It took longer than expected More

by TWREED29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Mar 24, 2023 -

Aaron Ford of Escondido responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we apologize for the delay. Thank you for choosing Gosch Ford Escondido, we hope you will give us another opportunity to serve you! Mike Tinsley Service Manager

March 21, 2023

Excellent service as always at Gosch Ford Escondido. Highly recommended for all your Ford needs. The service, sales and parts department are the best! More

by David C.
Recommend Dealer
Yes
Employees Worked With
Tony Salce, Jake Pool
Mar 22, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

March 20, 2023

The vehicle was not repaired correctly 3 separate times. Very sloppy work. Trick continued to leak oil a burn on the exhaust. Had to return 4 sperate times to get it fixed. I had to go to Gosch Ford in Teme More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic foreman in Temecula did a good job of helping me get to the funeral as quickly as possible., Mike Tinsley
Mar 23, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

March 20, 2023

Josh J and George L were excellent to work with. Very informative and had me out on the road in a couple hours. I would highly recommend Gosch to others More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and George
Mar 20, 2023 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Gosch Ford Escondido. We appreciate your business, Barry, and hope to see you again soon! Mike Tinsley Service Manager

Mar 22, 2023 -

Barry responded

👍

March 19, 2023

Service was fast and I was able to get Uber ride home a picked back up to get my truck . More

by sunflower65051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Jerman Rodas, Viktor Mazurenko
Mar 20, 2023 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

March 18, 2023

I’ve been buying fords and coming to your service depart for many years…. This by far is the worst I’ve seen it. Josh was the best advisor you had and the entire department is awful - I won’t be retur More

by Ptm241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Meraz, Shannon Medina, Viktor Mazurenko
Mar 23, 2023 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Tinsley Service Manager

March 18, 2023

The service advisers and technicians were very respectful and kinda. They were fast and efficient! I would definitely recommend More

by RAYMONDJAUREGUI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Mar 20, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, Raymond, and we hope to see you again! Mike Tinsley Service Manager

March 18, 2023

Just because the check engine light is not on, the info is stored and can still be read. 2 people said it could not be read without the light on. More

by B4bear7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Viktor Mazurenko
Mar 20, 2023 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Tinsley Service Manager

March 18, 2023

Service staff, and technicians were excellent! Knowledgeable and courteous, as well as efficient! The coffee was great as well! More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Jerman Rodas, Viktor Mazurenko
Mar 20, 2023 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Escondido, Joe, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

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