Aaron Ford of Escondido - Service Center

I won’t own anything other than a ford. My dad worked at ford for 35 years. This was a very professional visit. My dad worked at ford for 35 years. This was a very professional visit. More

Incredible costumer service with outstanding understanding by the service department Viktor and Mike but want make sure the recognition of excellence that was provided on the standards of how co understanding by the service department Viktor and Mike but want make sure the recognition of excellence that was provided on the standards of how costumer base works. I appreciate the complete knowledge of the issues that were given and the patience by the service desk 5 stars in book on how a relationship with your people grows! More

Coolant reservoir was empty after service. I had to add 1+ quart of coolant to get above the reservoir min line. Unacceptable I had to add 1+ quart of coolant to get above the reservoir min line. Unacceptable More

Service sucks, miguel lost my keys, still up to now he can't replace it. Bad attitud, bad customer service. can't replace it. Bad attitud, bad customer service. More

Miguel Leyva and the service manager are two of the best service center representatives I’ve ever worked with from any brand of vehicle service centers I’ve ever been to. They both deserve to be very cared service center representatives I’ve ever worked with from any brand of vehicle service centers I’ve ever been to. They both deserve to be very cared for by Ford as they are working extremely hard and professional for you. More

Dropped my car off the day before my appointment. Still didn't hear from my rep till 4:00, after I tried to contact him thru texting and calls just to get an update. Was then sent a video from the s Still didn't hear from my rep till 4:00, after I tried to contact him thru texting and calls just to get an update. Was then sent a video from the service tech with still no explanation on when my car would be ready, or what the next step would be. Had to reach out to my rep again as he didn't contact me and they were about to close. Found out they had to order a part that wouldn't arrive till next week. More

Viktor provided prompt, excellent service. Great professionalism… especially with a tough customer like me. All provided great experience!! Great professionalism… especially with a tough customer like me. All provided great experience!! More

Since Josh Hay left in late 2021/early 2022, your service has been terrible. I had followed him to Gosch from the Poway Ford dealership and he was excellent. My 2018 Expedition's service engine light came o has been terrible. I had followed him to Gosch from the Poway Ford dealership and he was excellent. My 2018 Expedition's service engine light came on about 500 miles after its last oil change/multi point inspection. Luis told me the cam phasers needed replacing, estimated $4,000 plus. I authorized the work after doing a bit of research (I know little about cars and 70K miles seemed 'young' to need such major work. Luis told me it would be ready on Monday (4 or 5 days from when I authorized work). I heard nothing Monday so left a message in the late afternoon. On Tuesday afternoon I left another message to please call (I was told both times he was busy but would be given my message). Late morning Wednesday I called and when told Luis was busy, I expressed frustration about being told the car would be ready Monday, not hearing from Luis that it was delayed, him not responding to my two messages. The service manager apologized, checked on the status, told me tge work was done, but that they needed to drive it to be sure the problem was solved and I would hear back in a couple of hours. After that, Luis did call abd told me the same as the service manager had. FINALLY, 3 plus hours later, it was ready and Luis wanted to have me use a link to pay, although I had told him I would prefer giving my credit card to the cashier verbally. I will not be bringing any vehicle back to Gosch. Before Josh's coming my experience with Gosch had been taking my daughter in law's car to Temecula for service and Ubering up from Fallbrook for a planned after hours pick up only to have them unable to find the keys to her car! After quite a long while and much shrugging of shoulders, I demanded they pay my way home and back the next day, so they gave me a loaner. Really not impressive. More

Fast service, clean waiting area, attentive staff. Offered a quick car wash which was appreciated. Offered a quick car wash which was appreciated. More

Viktor in service was very accommodating and friendly. 2nd appointment was done really quick. I was impressed. 2nd appointment was done really quick. I was impressed. More