Aaron Ford of Escondido - Service Center

Service with Excellence Just purchased Ford out of State, had a warranty problem. There is a Service writer at Ford of Escondido that is the BEST OF THE BEST! Did much more Just purchased Ford out of State, had a warranty problem. There is a Service writer at Ford of Escondido that is the BEST OF THE BEST! Did much more than expected in handling my problem and guiding me through various hoops I had to jump through (via Ford Corporate)- ask for JASON PLUTO This guy was exceptional in Spirit and Task! Remarkable and if there were Six Stars he'd be getting my highest rating! More

Stay Far Far Away This review is based on my experience with yet another company that so easily chooses wrong over right, money over a soul, bottom line over standi This review is based on my experience with yet another company that so easily chooses wrong over right, money over a soul, bottom line over standing behind the product they sell, and doing it with a smile and a quizzical look as to why I would think they should do otherwise. I am a Ford enthusiast, have owned Fords all my life, have been loyal, and frankly I am not the type of person to take the time to sit and write out a review, positively or negatively, but this situation has me both so confused and so disappointed, that I think others should be aware of whom they are dealing with. I bought my umpteenth new F-150 on 8/6/14 from Ford of Escondido. A scant 14 months later, I experienced complete brake failure, master cylinder leaking into the booster. One second I had brakes, the next there were none. From luck or divine intervention, this happened very close to the house and was able to make it home. I drive every week to/from Bakersfield, so my miles are 90%+ highway miles, and can’t imagine what would have happened if the failure happened at 80mph on the highway, or let alone with my 3 kids in the backseat. My truck has 43,000 miles on it, which of course now means that I am a few thousand miles out of warranty. However, it is obvious to anyone that a complete brake failure, and failure of the master cylinder is not something that should ever happen, let alone at 43,000 miles or 14 months later or on a vehicle made in 2014. My first call was to Ford, typical response of out of warranty, nothing they can do. Save the receipt if there is ever a recall. They too will be receiving a scathing review, it seems like the car manufacturers need to see some bodies pile up before they investigate something. So I take it to where I bought the truck, and have them fix it. $800 to have it done at dealer, a job that most independent shops would be doing for $400-$550, but I expected the dealer to step up. All along I’m having a discussion with the service writer expressing that I expect them to do the right thing, he agreed, intimated they would be helping and so on. So today comes the moment of truth, will they choose money over customer service/loyalty? I think we all know what the answer was to that question. Since Ford was so casual about rejecting anything I had to say, I didn’t go in to the dealer demanding I pay nothing. I said from the get go, I’ll pay half, this covers your material cost, pays for the tech mostly, you make a little profit, and I feel that you shared the pain with me. First they said well we will give you 10%. After I composed myself, I said talk the manager again. They came back with a $150 off the $800. I said let me talk to the manager. While the service writer Ken seemed to understand, it was obvious from the get go with the service manager David that he could give 2 s**ts about the situation. Let’s recap, my almost new f-150 has total brake failure, I am willing to pay $400 for the job that I don’t think I should have to pay anything for. Their response was pay us more than you would at any other shop. The right thing to do would have been to take care of it completely and apologize. As I get older, I continue to be baffled by the myopic nature of most companies who swear up and down customer service is their #1 priority, yet when it’s time for actual customer service, it’s painfully obvious that the almighty dollar is actually their #1 priority. Companies like Costco, Amazon, and Nordstrom understand this concept, the customer is always right and that is part of their DNA, not just a slogan on a wall. Why? Because they never know the ramifications of pissing off 1 customer. Ford of Escondido has pissed me off, they did not do the right thing, and have turned a loyal customer into an enemy now, all for the low low price of $250. This review is going to go everywhere I can think of online, to everyone in my offline network, in my online network, a small ripple in a lake that will travel far and wide. I highly recommend everyone stay away, eventually a soulless company will disappoint and deceive you as well. More

very poor warrant on service I own a 2006 KING RANCH that ford have serviced it since I bought it new. I had 98,000 miles on it and took it in for it service. After about a week i I own a 2006 KING RANCH that ford have serviced it since I bought it new. I had 98,000 miles on it and took it in for it service. After about a week it really started nocking pretty bad so I checked the oil stick I could net see any oil on it. I took it back to Escondido Ford and I was told it was just a quart and was told to drive for a week and if the nocking is still knocking bring it back .I did just that and they wanted to charge me $135.00 to check it out. I feel that if they could lie to me about it being 1 quart low how could I trust them what the problem is. I took it to a place that I could trust and was told that I should have seen some oil on the dip stick. It ended u[p that I was running it on very low oil and it and the rocker arm and bearings was broken by the time he took a look. so at that time I had a choice to put in a new motor or rebuild that one which would only give one year warranty or buy a new motor and get a 3 year warrant 100,000 and that comes with new spark plugs and timing belt. When I left ESCONDIDO FORD I let them know that I will never let them service my truck or car again. That cost me over $6,000. All the ones that I check out had over 150.000 miles nor more with no problems. So take your chance on their service I will never go their again. More

Highly competent service department On 2/2/15, I was experiencing a problem with the driver’s side blind spot mechanism in my 2014 Ford Fusion. The system often did not sense a car appro On 2/2/15, I was experiencing a problem with the driver’s side blind spot mechanism in my 2014 Ford Fusion. The system often did not sense a car approaching on the left, or would sense a car but then the indicator would continue to stay on for some time after that car has passed. I had reported the problem to the dealership where I bought the car during my initial and 12,000 mile checkups, but their service department was unable to replicate the problem or detect any errors in the car’s blind spot message bank. Ford of Escondido contacted me in response to my letter and complaint directly to Ford Motor Company. I took my car to the service department, and am happy to say they were able to totally fix the blind spot problem. I would like to express my appreciation to that dealership’s service department staff and the Service Advisor who helped me – David Pyles – both for their persistence in thoroughly checking out the problem and identifying the need for some replacement parts, as well as their professionalism in dealing with me. It’s nice to see that a Ford dealer stands by even its customers who bought elsewhere for support. More