Aaron Ford of Escondido - Service Center

Untrustworthy We just spent an hour waiting for a car that had a recall repair after we were told it was done. We had to wait a considerable amount of time to be he We just spent an hour waiting for a car that had a recall repair after we were told it was done. We had to wait a considerable amount of time to be helped when we dropped the car off and when we arrived to pick it up. As we went to leave, we notice that the key fob was not the one we dropped the car off with. When we went in to ask about it the excuse was that the stealership had lost our fob due to a dysfunction with the car wash people. I call B.S. on this as the car was brought out dirty. They had to reprogram the car to the new fob and did not say a word to us or note it on the service paperwork. Now that means our other fob would not be recognized either. This screwup means more wait time as the car needs to be programmed for our other fob and washed. This level of incompetence and lying by omission is unacceptable. Look elsewhere for a service department with integrity. More

Horrible customer service Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave come Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave comes out to say 770, just in labor. Started crying, paid 130 dollars and nothing was done!!! Heard another customer say it's gone down hill since New owner took over! More

Oil Change Service Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups. Love this place. Will be coming here for future services. More

Flex Ford Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. T Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. Thank you very much More

Very good service Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Thank you Jason for taking care of our family car. Our kids depend on it. More

Service was great! Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great to work with. More

Mustang Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building More

Convenient I received a coupon for an oil change on a Friday and was able to get an appointment the next day. Jason was able to check on a recall I had a questio I received a coupon for an oil change on a Friday and was able to get an appointment the next day. Jason was able to check on a recall I had a question on and found another outstanding recall. He arranged to install the recalled parts they had that day. He also ordered the other needed parts. To top it off, my car was washed when I picked it up. It was very convenient and everyone was friendly. More

All around Poor and horrible Service in ALL Areas Service - I got an oil change and was waiting on one of the outside benches with my 2 year old. When it was completed one of the employees brought it Service - I got an oil change and was waiting on one of the outside benches with my 2 year old. When it was completed one of the employees brought it out and handed me the keys (didn't check any paperwork to verify it was my car). I loaded my child into his carseat and waited around for the service tech to come around.....no one showed up so I left. 15 minutes later I get a voicemail from Ford letting me know my car is ready and I can come pick it up anytime. I return later in the afternoon to pay for the oil change and they never knew my car was gone. Good to know anyone can drive away with cars and they won't notice. Sales - In January with my now 3 year old I visited the dealership and talked to a Salesman (Bill(y) or Bob) about getting into a lease and he would not give me a straight answer. Couldn't answer if any of the cars on their lot had any specials and completely gave me the run around. Then, when I thought we were going outside to maybe look at a car or two, he just walked with me to customer parking and said "Well, I gotta run" and left. I dropped my car off to be serviced for something that couldn't get looked at until the next day so I didn't have a car to get into, I had to wait for my ride and it was chilly out that day. The next day went to Kia and the saleslady was AMAZING. Answered all my questions with straight answers and really knew her cars and what deals were available. Finance - Robert in Finance WILL NOT get back to you if you're owed money. I traded my car in and needed to cancel my Gap insurance and get a refund of the unused amount. No one in Finance seems to know the timeline of when to expect this, one person says 30 days, another says 4-6 weeks and a third person told me it could take 4-6 months. I physically handed Robert my completed cancellation form and payoff letter from my bank. I waited 5 weeks to call and get a status update and talked to Robert, he had to email someone in Houston and because by this time they had gone home already he said he would call me back. After almost two days of no phone call from Robert, I called him back. He said he just barely got an email response back from her and she was asking what my mileage was on it when I sold it.....all that information was on the completed cancellation form. So they either lost my paperwork or Robert never did his job and submitted it. As of right now, this is still not resolved. Good luck to you if you choose to deal with this place. More