Aaron Ford of Escondido - Service Center

Josh took great care of our service. Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . More

Poor Experience and my RV was damaged If I could give them zero stars I would. My RV was damaged while in their possession and they didn't even have the courtesy to let me know. I found If I could give them zero stars I would. My RV was damaged while in their possession and they didn't even have the courtesy to let me know. I found out the right side mirror was broken when I was backing it into my driveway. Not only that, they didn't watch/listen to the video I took of a strange noise coming from my engine and I had to drive all the way back to the dealership from Carlsbad so I could play it for them after I was told they did listen to it. They couldn't fix and/or diagnose the noise either. I made an appointment to drive the RV with a technician and the technician was late. When I picked it up, I had to wait over 20 minutes. They are disorganized. More

Competent and professional Took my car to another local Ford dealer with an emissions/drivability problem. They had my car for two weeks and gave it back to me without coming cl Took my car to another local Ford dealer with an emissions/drivability problem. They had my car for two weeks and gave it back to me without coming close to solving the problem. The day I got it back, I took it to Gosch Ford Escondido. The previous dealer had my car for 4 days without touching it. Gosch had an initial diagnosis the next day and a complete diagnosis the day after. My car was repaired - correctly - after a reasonable delay while waiting for parts. My service advisor, 'Hutch', kept me informed as to my car's progress. I'm happy. More

Service beyond my expectations My son and I recently took his car in for a routine oil change. While at the counter, I asked if it would be possible for someone to look at a broken My son and I recently took his car in for a routine oil change. While at the counter, I asked if it would be possible for someone to look at a broken plastic guard under the front of my car to see if it could be reattached. Without an appointment and with no hesitation, a service tech took it into the back service area and fixed the piece all without a charge! That is quality customer service! More

Gosch Ford and Shannon (Service Writer) deliver as promised In all the years I have been going to the Escondido Ford Dealer(s) I still feel like I am the most important customer they have. I am treated with co In all the years I have been going to the Escondido Ford Dealer(s) I still feel like I am the most important customer they have. I am treated with courtesy and the service delivered is as promised upfront. If there is a problem, they call right away to advise what the problem is and the best way to repair my vehicle. I would recommend Gosch Ford and Shannon to everyone. More

Exceptional Customer Service Called Gosch Escondido to bring in 2008 Ford Escape hybrid for oil change and checkup before a long road trip. They got us in quickly and turned car Called Gosch Escondido to bring in 2008 Ford Escape hybrid for oil change and checkup before a long road trip. They got us in quickly and turned car over to us same day with clean bill of health. Very comforting knowing this before we head out. “The Shannon” was absolutely the best customer representative around! More

Service Department is AWFUL I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a r I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well. More