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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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April 14, 2021

Always getting things done perfectly and efficiently. So thankful to have found my favorite dealer to come to for my car needs. You all are the best! Highly recommend (: More

by ashleyrick98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
Apr 14, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, Ashley! We appreciate you taking the time to let us know we're your #1 dealership, and we're thrilled about your recommendation! Tony Diiullo Service Manager

April 13, 2021

Whoever worked on my truck forgot two of my air valve caps, other than that I can’t complain. I will have all my future services done here. More

by Anthony_i_rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Cruz
Apr 13, 2021 -

Aaron Ford of Escondido responded

Anthony, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Tony Diiullo Service Manager

April 12, 2021

Estimate for repair was twice online estimates. 1200 to replace AC condenser; 1100 for a new grill. OeM parts online for each are approx 250. All from minor damage caused by road debris. More

by jay.holtermann
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Gosch
Apr 27, 2021 -

Aaron Ford of Escondido responded

Jay, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Tony Diiullo Service Manager

April 09, 2021

Van in service is easy to talk to. Service is great! Everyone is friendly and personable. It is always a great experience. Thank you Gosh for for a family experience. And for taking good care of of my v More

by goldm006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Device
Apr 09, 2021 -

Aaron Ford of Escondido responded

We appreciate your business and our service team looks forward to serving you again soon! Tony Diiullo Service Manager

April 09, 2021

Cameron our rep was excellent to work with. He was very professional, accommodating and informative. He kept us informed of our service process and worked with our schedule. More

by rockiefive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Apr 09, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cameron and our team, and we look forward to working with you again. Tony Diiullo Service Manager

April 09, 2021

Josh Hay, in customer service is always able to accommodate me with an appointment. The employees in the service department are always friendly when I visit. More

by jimandchris238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Apr 09, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to leave us this fantastic, five-star review! It's great to hear that Josh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

April 02, 2021

This was our 1st time going to Gosh Ford for repair and they did great work on our Ford Escape. Customer services was outstanding. I wish I could remember the customer service rep but i think he goes by Hu More

by golfhacker_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
hutch
Apr 02, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, and for leaving us a review! We're glad we were able to provide outstanding service--what a compliment! We appreciate your kind words and hope to work with you in the future. Tony Diiullo Service Manager

April 01, 2021

The dealership is clean and I didn't have to wait very long to get greeted. I've been to other dealerships and their coffee machines were on. Goschs' was not. My truck was done before the time they stated More

by gibo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Apr 01, 2021 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Shannon and the rest of our service team here at Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Tony Diiullo Service Manager

April 01, 2021

When I got to pick up my suv, no one was at the counter and there was one person there but said he didn’t work at the cashier. I originally ask to have my parts not thrown away. My suv still idles More

by JESUSGOMEZ413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Tony Diiullo Service Manager

March 31, 2021

Great service Dept and sales . Shannon was great at keeping me up to date with my vehicle as it was being repaired . Thanks again Gosch Ford More

by tjwaterstradt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gosch, Lisa Clark
Apr 01, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Diiullo Service Manager

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