Aaron Ford of Escondido - Service Center

Bought a new Transit van here. Drove it a week and it broke down. Gosch has had it 3 days. Apparently no clue as to what is wrong with it. This vehicle has 377 miles on it and has an issue already. I sti broke down. Gosch has had it 3 days. Apparently no clue as to what is wrong with it. This vehicle has 377 miles on it and has an issue already. I still have not been offered a loaner van or pickup. Not my first issue with a brand new Ford or this dealership. I’ve bought 3 new Fords in the last 2 years. All 3 had to be returned to the dealership within a month of ownership for defects. Ford seems to be on a serious downward spiral as far as their quality. I would no longer recommend this brand or dealership to anyone. More

Very helpful, accommodating and honest. They actually want to help and serve their community. Will be back to purchase another vehicle and continue my service needs. want to help and serve their community. Will be back to purchase another vehicle and continue my service needs. More

Car had 20,400 miles when it needed the block replaced. Barely had it back 3 weeks when we had to have it towed in. It sat at the service center 2 1/2 days before we knew what was wrong with it, and we had Barely had it back 3 weeks when we had to have it towed in. It sat at the service center 2 1/2 days before we knew what was wrong with it, and we had to go to the service dept to find out what the issue was. It had a cracked coil. Once we got the service manger involved it was fixed within a few hours. More

Hands down, worst customer service I've experienced in my life. The staff lies, steals and poorly communicates. Will never come back here again! They even dented my truck! life. The staff lies, steals and poorly communicates. Will never come back here again! They even dented my truck! More

Shannon handled my new trucks recall with haste and professionalism. Her courteous demeanor made it an enjoyable experience. I look forward to many years of Gosch service. professionalism. Her courteous demeanor made it an enjoyable experience. I look forward to many years of Gosch service. More

They attempted to service my truck and asked where the issue was. I did my best to explain but they were unable to recreate the issue. when I went was asked to come back, i waited as they tried to find issue was. I did my best to explain but they were unable to recreate the issue. when I went was asked to come back, i waited as they tried to find my paperwork. they didnt charge me which was nice However when I made the appointment over the phone i could have serviced on the weekend but since there was another issue with my exhaust i was told monday. They sent their exhaust guy to Michigan that morning... there were many inconsistency but they tried to their best. the biggest inconvience was waiting for the lyft (not Fords fault) but losing my paperwork was interesting.... More

Appointment and mobile service to the home did not work well. Jack provided not large enough for Raptor to raise and rotate tires. Appt schedule on phone for mobile service, but all paperwork showed in dea well. Jack provided not large enough for Raptor to raise and rotate tires. Appt schedule on phone for mobile service, but all paperwork showed in dealership service. Should have known beforehand mobile service is impossible for certain vehicles. More

Oil change great service as always very friendly and courteous. Thank you for always doing a good hon on our truck. Always recommend friends to Gosch Ford courteous. Thank you for always doing a good hon on our truck. Always recommend friends to Gosch Ford More

I’ve been to other Ford dealerships and this was my best experience ever! I will be back to this Ford for all of my maintenance! experience ever! I will be back to this Ford for all of my maintenance! More

Very pleased with Patrick and his team. Looking forward to Driving the Mach E. I hope we will continue to get the support on all the technology. to Driving the Mach E. I hope we will continue to get the support on all the technology. More