Aaron Ford of Escondido - Service Center

Very professional great communication to keep me updated in the status of my truck while in service. Appreciate the good work from the whole team in the status of my truck while in service. Appreciate the good work from the whole team More

The experience of replacing my four tires and aligning the transmission of my car was flawless. I chose to wait in the customer lounge where I was comfortable and the service associates made sure of that the transmission of my car was flawless. I chose to wait in the customer lounge where I was comfortable and the service associates made sure of that. More

Friendly staff that makes me feel welcomed , and attends my needs also detailing everything that will be done. Easy to reach and fast car service. my needs also detailing everything that will be done. Easy to reach and fast car service. More

Service was fantastic. Was kept informed through the whole process. Hutch did a great job!! Also took care of getting my transportation needs while my vehicle was in service whole process. Hutch did a great job!! Also took care of getting my transportation needs while my vehicle was in service More

The assigned service advisor program has its flaws. If my advisor is not at work one day...then my vehicle sits, no progress...is this a benefit for the customer or should there be a better way? advisor is not at work one day...then my vehicle sits, no progress...is this a benefit for the customer or should there be a better way? More

Alex Montes was the Service Sales Consultant that I worked with for my appt. on Sat 5/15. Outstanding experience, he was very helpful and I'm appreciative. worked with for my appt. on Sat 5/15. Outstanding experience, he was very helpful and I'm appreciative. More

Service performed was fine. But my car was washed and done extremely poorly!!!! My service representative Shannon is very helpful and very pleasant to deal with.... done extremely poorly!!!! My service representative Shannon is very helpful and very pleasant to deal with.... More

The service at this dealership is always great. I highly recommend scheduling an appointment with Shannon Medina. She is wonderful and always makes sure that my car gets the service that it needs. I never h recommend scheduling an appointment with Shannon Medina. She is wonderful and always makes sure that my car gets the service that it needs. I never have an issue with the time that my car is in the shop, I am very happy that I could rely on Gosch Ford Escondido. More

Great friendly customer service! Leased a vehicle back in 2017 and purchased it after the lease was up. Answers your questions thoroughly and makes accommodates your requests. 2017 and purchased it after the lease was up. Answers your questions thoroughly and makes accommodates your requests. More

Well, I bought a brand new Ford escape hybrid and had to take it back in a few weeks later because everyone said my Bluetooth sounded like I was underwater or a robot. I originally scheduled a Saturday and take it back in a few weeks later because everyone said my Bluetooth sounded like I was underwater or a robot. I originally scheduled a Saturday and showed up at 7am but come to find out they don't have "electronics" people on the weekend, so had to reschedule for that Monday. They got me in right away but I had to pay out of pocket for a rental car as I still had to work. I have a full warrenty but I guess that a rental is not included although every other lease I have had with other companies was? Anyways, they did a "master reset" and so far it's working ok. I wasn't happy that I had to pay out of pocket for a rental, that I had to come back multiple times because the right technician wasn't working and they offered to clean and wash the car but didn't. For me it's the little things that matter but that expectation wasn't met. If you offer to clean the car, then clean the car. If you have no electronics techs on the weekend, don't schedule me than and it's only $35 for a rental car, so why not include it when I literally just bought the car? Yeah, not too happy but I wasn't the only one. Almost all the people picking up their cars/trucks were unhappy with the service center. One had similar issues as me and said they had their brand new Bronco in service for over 3 weeks. One guy had them clean his truck which had a black matte finish and it came back all scratched from a buffer or something? The paint job was absolutely ruined. More