Aaron Ford of Escondido - Service Center

The quality and service is always consistently good. The team members are accommodating and helpful. I’m always satisfied with the results of the service. team members are accommodating and helpful. I’m always satisfied with the results of the service. More

Very thorough and the vehicle was completed in a timely manner…the video review of the vehicle during service was informative and helpful. As a customer it nice knowing and seeing the results. manner…the video review of the vehicle during service was informative and helpful. As a customer it nice knowing and seeing the results. More

I brought my car in for service on Monday 6-14-21. The inspection came back showing my brakes were in the "green". I know this can't be true because I hear a noise when I brake. I did not say anything bec inspection came back showing my brakes were in the "green". I know this can't be true because I hear a noise when I brake. I did not say anything because I wanted to see what the service dept would find, since I have had a number of problems with the service dept. In August 2020, I had a service done and the service dept told me my brake lining was in the "red". I questioned their finding and took it to a trusted mechanic who told me I had another 10,000 miles on my brakes. I have not had any work done on them yet, so I find it strange that your service dept said my brakes were in the red and now their suddenly in the green. More

Very bad they have my truck for a whole month I didn’t Very bad they have my truck for a whole month I didn’t do nothing they always told me that they will have it ready and they didn’t Very bad they have my truck for a whole month I didn’t do nothing they always told me that they will have it ready and they didn’t More

Nothing was really explained correctly and I didn’t feel welcomed. I don’t want to mention her name but I had left her 4 messages and it took about 3 weeks to be able to speak to her after calling multiple welcomed. I don’t want to mention her name but I had left her 4 messages and it took about 3 weeks to be able to speak to her after calling multiple times. Finally took the car and when I got it back she wasn’t there. I was handed the paper work with zero explanation of what they did or how the service went. I still have no clue. The car wasn’t even washed after being there for a week. Really!? Just not cool. Will not buy a car or deal with you guys ever again. (I was even told “we don’t know if your car is under warranty” after being told and knowing I have the extended warranty. xxx!? More

Gosch Ford and it’s team has been professional, prompt, and friendly every time I take my vehicle in for service, thank you Gosch team! and friendly every time I take my vehicle in for service, thank you Gosch team! More

Efficient process. Shannon was very good. I am satisfied, and would be pleased to refer new clients to this particular dealer. It is a fine business. and would be pleased to refer new clients to this particular dealer. It is a fine business. More

Made an appointment for Wiper blades. When I got to their service department, they said theybwont be able to work on my van, but since it's a safety hazard without a working wiper, the manager was able to se service department, they said theybwont be able to work on my van, but since it's a safety hazard without a working wiper, the manager was able to service my van. Very happy that they did that. More

I dropped off the 2019 Escape for routine service for a 1:30 appointment. We were greeted by the drop off attendant and escorted into the service office. It took 5 mins to complete that process. We receive 1:30 appointment. We were greeted by the drop off attendant and escorted into the service office. It took 5 mins to complete that process. We received a ‘video inspection’ update, wow. Pick up was a breeze. Thanks, will be back. More

Worst experience ever. 6 weeks and 0 diagnosis. Took vehicle to another dealership and engine replaced under warranty within DAYS. Service manager was disturbingly rude and uninterested. vehicle to another dealership and engine replaced under warranty within DAYS. Service manager was disturbingly rude and uninterested. More