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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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June 25, 2021

I did not have to wait long. The Workmanship is Fantastic. But the Personal Service is the Greatest. More

by tom.and.josie.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jamison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Aaron Ford of Escondido responded

It's fantastic to hear that our staff provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thank you for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

June 25, 2021

Took seven calls to make appointment, when I arrived for scheduled appointment it was not there. Had to return next day to finish all. 2020 F150 Lariat. More

by n6grt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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June 25, 2021

My Taurus broke down 100 miles from home. Cameron Foster in service dept. took great care of getting car diagnosed and fixed by noon next day. More

by Janie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
Report | Print
Jun 28, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you, Janie. Quality customer service is always our number one priority, and we're happy to hear that Cameron met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Tony Diiullo Service Manager

June 23, 2021

Checked in on time and completed all requested items. Great job More

by Eric White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch Service Department
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Jun 23, 2021 -

Aaron Ford of Escondido responded

It's great to hear, Eric, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

June 22, 2021

Service advisor listened to the issue and made sure they addressed it in a timely manner. Kept me appraised of the status and let me know when parts would be available for repair. More

by Coyotesrule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advy
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Jun 22, 2021 -

Aaron Ford of Escondido responded

We appreciate your business and our team looks forward to serving you again soon! Tony Diiullo Service Manager

June 22, 2021

Took two weeks to fix the Hydroboost and install six tires on my work truck! The power steering is about fifty percent and wasn’t fixed correctly! More

by Rhuffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 09, 2021 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Tony Diiullo Service Manager

June 22, 2021

Very nice person, very helpful, always on time and very nice place More

by santiago_03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S.Medina
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Tony Diiullo Service Manager

June 21, 2021

Josh is a great service advisor. He’s very knowledgeable, communicates well and is very friendly. More

by bbarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Shay
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Jun 21, 2021 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear Josh and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Diiullo Service Manager

June 21, 2021

Is services great good attention to detail great with customers attentive to details More

by Mine3790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Crus
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else! Tony Diiullo Service Manager

June 21, 2021

The quality of work and the time frame they gave me worked perfectly. Hutch kept in contact with me the whole time and let me know when my car was to be ready. More

by Roger.rickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Report | Print
Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department, Roger! We look forward to sharing your compliments with Hutch and the rest of our team, and please don't hesitate to let us know if we can be of further assistance! Tony Diiullo Service Manager

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