Aaron Ford of Escondido - Service Center

Shannon Medina has been very efficient and helpful in determining what service should be done to the Mustang. Other service people have also been very courteous. determining what service should be done to the Mustang. Other service people have also been very courteous. More

Josh was great. Very helpful. The whole service department gets a thumbs up. Gosch Ford service Department always does their best to get things done and make there customers happy. department gets a thumbs up. Gosch Ford service Department always does their best to get things done and make there customers happy. More

This was a short-notice request for a potentially serious issue! Hutch went above and beyond the call of duty!! iSuper service!!! Hutch is the best!!!! issue! Hutch went above and beyond the call of duty!! iSuper service!!! Hutch is the best!!!! More

Very nice service writer. Laughed and joke with me. Got truck don’t in perfect amount of time. truck don’t in perfect amount of time. More

Able to make a convenient appointment. Very friendly and helpful staff. Car was done fast and they even washed my car for me. Highly recommend.the service dept helpful staff. Car was done fast and they even washed my car for me. Highly recommend.the service dept More

The most respectful and friendly group of professionals that I have had the pleasure of meeting. that I have had the pleasure of meeting. More

Easy to make an appointment, car was ready when promised More

Great customer service. Quick. I thought I had scheduled for 6/26 but it was for 6/29. Dan took the car and the service was completed within a few hours. Thank you! for 6/26 but it was for 6/29. Dan took the car and the service was completed within a few hours. Thank you! More

Customer service is terrible here! Trying to make an appointment is ridiculous! No answers the phone or calls anyone back to make an appointment. appointment is ridiculous! No answers the phone or calls anyone back to make an appointment. More

Scheduling the appointment was easy and quick. The option to drop my car off and leave the keys in the drop box was convenient. I dropped my car off Wednesday evening; However, no one called me ab option to drop my car off and leave the keys in the drop box was convenient. I dropped my car off Wednesday evening; However, no one called me about my car on Thursday. When I called, I could not speak to anyone and ending receiving the voice mail for my service advisory--Alex. I left a message for Alex to call me but did not hear back from him. I sent him an email with the email address provided but it was returned to me as unable to deliver. I called back twice and on the second attempt was able to speak to someone, not Alex, and asked that someone give a call. Alex called late Thursday stating that they had not looked at it yet and would do so the next day--Friday. Although my appointment and drop off envelope includes the problem to solve, I needed to explain what was wrong with the car. On Friday, I did not hear back from anyone so I had to call again. Alex explained that the root cause was determine, battery. I asked for an estimate on the driver's side mirror which was damaged. Later Friday, I received a text message which was addressed to some other customer stating that my car was ready. Since the message was not addressed to me and did not specify a type of car, I had to call once again. The person answering confirmed that the car was ready but had not idea about the estimate (driver's mirror) request. I had a poor service experience at Gosch Ford Escondido. Brad Pietrzak More