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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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July 10, 2021

My service representative, Josh Hay, did a great job getting the job done as quickly as possible. When I arrived, there was a backup of customers waiting for their cars but Josh got the work done in le More

by Vida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Jul 12, 2021 -

Aaron Ford of Escondido responded

Thanks, Vida, for sharing your thoughts about your experience with Josh here at Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Tony Diiullo Service Manager

July 09, 2021

Customer service was good. The personnel was friendly and the car service was done in a timely manner. A video was sent of recommendations which helps the car owners to know that needs to be done. More

by Benangeles25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Jul 10, 2021 -

Aaron Ford of Escondido responded

Thank you so much, Ben, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Tony Diiullo Service Manager

July 08, 2021

Excellent service with great deals on service on your vehicle. With seven vehicles it’s nice to have your vehicle serviced with Ford approved parts and warranties More

by MarkLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Jul 09, 2021 -

Aaron Ford of Escondido responded

Mark, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Tony Diiullo Service Manager

July 08, 2021

Service person saw video of my car was doing. I dropped it off at 8am and had no updates until.i called at 430pm. Was told they could not duplicate the problem! And you needed it all day for that!? No comm More

by Deanandlauriekey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hutch and robert
Jul 26, 2021 -

Aaron Ford of Escondido responded

Dean and Laurie, We're sorry to hear about your service experience and apologize for the lack of communication. We hope to connect with you soon to discuss how we might be able to turn this around for you. Tony Diiullo Service Manager

July 07, 2021

I have always received great service at Gosch Ford. Everyone is polite and friendly and knows their job. I always spend less time waiting than I expect to. Thanks to all of you!! More

by annebeauchamp8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
Jul 07, 2021 -

Aaron Ford of Escondido responded

Anne, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Tony Diiullo Service Manager

July 06, 2021

The service was on time everyone was extremely helpful and I was in and out of there in less than the time that was quoted More

by JOHNRAINGUTTERSANDAWNINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was in service not sales
Jul 06, 2021 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Diiullo Service Manager

July 06, 2021

Took 6 months to get a grounding bolt part replaced. Tried showing up and calling. The rep wouldn’t return any calls. Very Poor customer service. More

by apers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hutch in service
Jul 06, 2021 -

Aaron Ford of Escondido responded

Marco, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that I can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tony Diiullo, Service Manager tdiiullo@goschmail.com

July 05, 2021

Great service as always. No issues! Service department is professional and courteous. Status updates are frequent and clear. More

by dbg31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Jul 06, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Diiullo Service Manager

July 05, 2021

Shannon always goes out of her way to make sure that everything is taken care of, and that is the reason I choose Gosch of Escondido. More

by amilcar.andujar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 06, 2021 -

Aaron Ford of Escondido responded

Thank you, Amilcar, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shannon and the rest of our team, and we look forward to working with you again. Tony Diiullo Service Manager

July 05, 2021

I called got an estimate $150, when I got their price went up to $250 More

by robtmartin55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service desk
Jul 06, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We've been having some issues with misinformation through Ford, but are getting that all handled and corrected. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly or let me know the best way to contact you, and I will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Diiullo Service Manager tdiiullo@goschmail.com

Jul 07, 2021 -

robtmartin55 responded

Yes give me back $100. I called twice gave the girl all the information she quoted me $150 two days in a row. Made an appointment went in want to charge me $330. Then because you didn't take him as long as he's expected he dropped the price down to $250 but still it was $100 more that I was quoted twice. Yes there's one way to make it right and you know what that is

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