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Aaron Ford of Escondido - Service Center
Escondido, CA
1,221 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
1,221 Reviews of Aaron Ford of Escondido - Service Center
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August 02, 2021
I like how they treat us. They have a very good services, i’am satisfied with there work and I am thankful to them how they treat the people and they work. i’am satisfied with there work and I am thankful to them how they treat the people and they work. More
by catagaspar596
Verified CustomerEmployees Worked With
Rick "Coach" Hill
August 02, 2021
The service department was very friendly. The work was done very fast. The price was very affordable. I would recommend the Ford service department to all my friends and family. I will definitely be back done very fast. The price was very affordable. I would recommend the Ford service department to all my friends and family. I will definitely be back for a future maintenance. More
by Mr P
Employees Worked With
Service
August 02, 2021
Hutch is the best. He is so friendly. He sets the correct expectations and keeps me informed while my vehicle is in. I’m so happy with my recent experience. correct expectations and keeps me informed while my vehicle is in. I’m so happy with my recent experience. More
by gpg23
Employees Worked With
Hutch
August 02, 2021
Service on vehicle was fine. Dropped vehicle for a 10:30 AM appt. They were not able to start service till next day. No courtesy call informing me. I did not find out until I called at 10 AM the following d AM appt. They were not able to start service till next day. No courtesy call informing me. I did not find out until I called at 10 AM the following day. Carpet under drivers side had to be discarded as there was grease or oil on it from someone's shoes. Also very surprised by oil price. Almost doubled since last service. I can buy the same Motorcraft oil at Walmart for half the price More
by Itsmeedad
Employees Worked With
Lisa Clark
August 02, 2021
Something that should have taken 3 days at most took 5 days. As Hutch said in a text my car got “lost” This happened more than once. The service person,Cameron helped me when I brought it in. I tried to c days. As Hutch said in a text my car got “lost” This happened more than once. The service person,Cameron helped me when I brought it in. I tried to contact him the next day by text and a call. Found out later he was out sick. I called or texted on the third day. I guess Hutch took over. It still took 2 more days when my car got “lost.” In the meantime I was renting a car. Hutch said he gave me discounts to make up for the cost of 5 days of renting a car. More
by sjladydi
Employees Worked With
Service dept
August 01, 2021
It’s always such an easy visit! They are always so welcoming and fast! I keep bringing our cars here cause the service department is so knowledgeable! welcoming and fast! I keep bringing our cars here cause the service department is so knowledgeable! More
by Mirella_lopez2000
Employees Worked With
Gerardo Lopez
July 31, 2021
It took 4 separate appointments to finally get the recall done on my vehicle. The first three appointments instead of the service center letting me know they didn’t have the part or couldn’t get to my car th done on my vehicle. The first three appointments instead of the service center letting me know they didn’t have the part or couldn’t get to my car that day due to a lack of technicians they allowed the car to sit there all day. Better communication should have been happening on their part. The moment the service center found out they couldn’t get to my car on the three previous appointments they should have called to let me know instead of having to call myself at 4pm each appointment to find out they hadn’t done anything to my car. I took days off of work and lost income due to their lack of professionalism and communication. More
by rosalee89
Employees Worked With
Shannon in the service department in particular did little to inform me of what was going on with my vehicle
July 30, 2021
Van Cruz was very helpful, responsive, and clear in our interactions. He gave us the options, and didn’t pressure us. The inspections and diagnostics were done on time and were reasonably priced. interactions. He gave us the options, and didn’t pressure us. The inspections and diagnostics were done on time and were reasonably priced. More
by CAHUSKIES
Employees Worked With
Van Cruz
July 30, 2021
I appreciate having Shannon Medina as my Gosch Ford Service Agent. She is excellent at communicating information about my vehicle and is extremely helpful. She is a good example of great customer servi Service Agent. She is excellent at communicating information about my vehicle and is extremely helpful. She is a good example of great customer service. Thank you Shannon! More
by david.carneal
Employees Worked With
Shannon Medina
