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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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October 01, 2024

I am writing this review specifically for Mike Tinsley, the Service Manager at Aaron Ford Escondido. I have had trouble with other less attentive Service Managers here before. However, Mike was extremely h More

by FordReview2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
June 13, 2024

Absolutely by far the worst customer service I have had from a business, ever. I got my truck serviced here in March of this year. I paid for the service in full, and then realized when I got home that our More

by kenc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Clark
April 27, 2024

I can’t thank enough Michael Clark (Service Advisor) for going above and beyond his responsibilities to ensure all services on my 2021 F250 6.7 PowerStroke Tremor were done. I ask if they drain the fuel wat More

by hernandez8.angel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
October 26, 2023

DO NOT SERVICE YOUR CAR HERE . HORRIBLE COMMUNICATION SKILLS AND THEY WILL KEEP YOUR CARS FOR MONTHS WITH NO UPDATE . MAKE UP EXCUSES OF WHY YOUR CAR IS TAKING WEEKS AFTER THEY SAI More

by MANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dealed With around 4 different people.
October 09, 2023

After 4 days i had to call to find out the status, they returned my truck claiming they had to order parts for 1 of the 3 problems i brought it in for. They didn’t even bother to address 2 of my 3 warranty More

by 🫵🏼🤡
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Leyva
October 01, 2023

They were willing to deal even during a period of relatively low supply and high demand. More

by psprengeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Oct 02, 2023 -

Aaron Ford of Escondido responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

September 30, 2023

Mike never was there all the times I called I stopped in he was ent there 4 days later German new I was getting upset he took over and had my van dune at ge end of the day. The side sliding door still isent More

by noemail4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Jerman Rodas
Oct 02, 2023 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Tinsley Service Manager

September 25, 2023

Service advisor was difficult to reach and was extremely slow returning calls. My service invoice stated $130.69 online but I was charged $249.36 at pick up. I asked to speak with a manager and he claimed More

by baeza215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Tinsley, Jerman Rodas
Sep 29, 2023 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mike Tinsley Service Manager

September 25, 2023

Took 100 days to try to find the problem with the truck. Rather than actually fix it, they had the engineer alter his report to state he drove at the document speeds and it was normal. They just wanted thei More

by Ars619
Recommend Dealer
No
Employees Worked With
Service manager and engineer
Sep 29, 2023 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Tinsley Service Manager

September 23, 2023

PAID $2550 FOR BRAKE REPAIR. IT WAS REPAIRED PROPERLY. I have been calling for 3 weeks asking about the status of my vehicle. TO SEE IF MY CAR IS REPAIRED PROPERLY NOW. INo one e More

by Forestent88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Sep 27, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Tinsley Service Manager

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