Aaron Ford of Escondido

Refuses to Cancel my Extended Warranty I purchased a new Ford truck from Ford of Escondido in March of 2017 and also purchased the extended warranty, mainly because of the high pressure fro I purchased a new Ford truck from Ford of Escondido in March of 2017 and also purchased the extended warranty, mainly because of the high pressure from the dealership to do so. The warranty is cancellable and refundable and in April of 2017 I went to the dealership to do just that. A form was completed and signed by the finance manager and me, but the warranty has not been cancelled. Have called both the finance manager and general manager several times, but always get voicemail and never have heard back from them. I have also tried to get in touch with the finance manager via email, but he has yet to respond. I paid $3,360 for the warranty and now the dealership will not refund the money, as the agreement allows for, nor will they even return my calls to try and resolve the issue. Oh, and I also still don't have a registration or license plates and it has been longer than the 60 days required by law. I have lodged complaints with the Better Business Bureau and the DMV and hope to find resolution soon. I would not recommend this dealership to anyone looking to buy a new or used vehicle based on my horrible experience. More

Great Service! Sean was very helpful getting me into my car! Even tho it was a Chrysler from a Ford dealership, he helped me get something that I was interested in a Sean was very helpful getting me into my car! Even tho it was a Chrysler from a Ford dealership, he helped me get something that I was interested in and not trying to sell me something I didn't want! Everyone that was involved helped do their part and made it easy and comfortable to walk out with a car I wanted! They weren't pushy just to "get a sale" but made it a non-stressful experience! Thanks again Ford Team for helping me get my SRT8! More

Oil Change Service Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups. Love this place. Will be coming here for future services. More

Flex Ford Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. T Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. Thank you very much More

Very good service Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Thank you Jason for taking care of our family car. Our kids depend on it. More

Service was great! Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great to work with. More

Excellence Customer Service I really had a great experience working with Jason! I'm going to refer him to my friends and family. He made this experience very easy for me and my f I really had a great experience working with Jason! I'm going to refer him to my friends and family. He made this experience very easy for me and my family. More

Mustang Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building More

Convenient I received a coupon for an oil change on a Friday and was able to get an appointment the next day. Jason was able to check on a recall I had a questio I received a coupon for an oil change on a Friday and was able to get an appointment the next day. Jason was able to check on a recall I had a question on and found another outstanding recall. He arranged to install the recalled parts they had that day. He also ordered the other needed parts. To top it off, my car was washed when I picked it up. It was very convenient and everyone was friendly. More

All around Poor and horrible Service in ALL Areas Service - I got an oil change and was waiting on one of the outside benches with my 2 year old. When it was completed one of the employees brought it Service - I got an oil change and was waiting on one of the outside benches with my 2 year old. When it was completed one of the employees brought it out and handed me the keys (didn't check any paperwork to verify it was my car). I loaded my child into his carseat and waited around for the service tech to come around.....no one showed up so I left. 15 minutes later I get a voicemail from Ford letting me know my car is ready and I can come pick it up anytime. I return later in the afternoon to pay for the oil change and they never knew my car was gone. Good to know anyone can drive away with cars and they won't notice. Sales - In January with my now 3 year old I visited the dealership and talked to a Salesman (Bill(y) or Bob) about getting into a lease and he would not give me a straight answer. Couldn't answer if any of the cars on their lot had any specials and completely gave me the run around. Then, when I thought we were going outside to maybe look at a car or two, he just walked with me to customer parking and said "Well, I gotta run" and left. I dropped my car off to be serviced for something that couldn't get looked at until the next day so I didn't have a car to get into, I had to wait for my ride and it was chilly out that day. The next day went to Kia and the saleslady was AMAZING. Answered all my questions with straight answers and really knew her cars and what deals were available. Finance - Robert in Finance WILL NOT get back to you if you're owed money. I traded my car in and needed to cancel my Gap insurance and get a refund of the unused amount. No one in Finance seems to know the timeline of when to expect this, one person says 30 days, another says 4-6 weeks and a third person told me it could take 4-6 months. I physically handed Robert my completed cancellation form and payoff letter from my bank. I waited 5 weeks to call and get a status update and talked to Robert, he had to email someone in Houston and because by this time they had gone home already he said he would call me back. After almost two days of no phone call from Robert, I called him back. He said he just barely got an email response back from her and she was asking what my mileage was on it when I sold it.....all that information was on the completed cancellation form. So they either lost my paperwork or Robert never did his job and submitted it. As of right now, this is still not resolved. Good luck to you if you choose to deal with this place. More