Aaron Ford of Escondido

Horrible customer service Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave come Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave comes out to say 770, just in labor. Started crying, paid 130 dollars and nothing was done!!! Heard another customer say it's gone down hill since New owner took over! More

Refuses to Cancel my Extended Warranty I purchased a new Ford truck from Ford of Escondido in March of 2017 and also purchased the extended warranty, mainly because of the high pressure fro I purchased a new Ford truck from Ford of Escondido in March of 2017 and also purchased the extended warranty, mainly because of the high pressure from the dealership to do so. The warranty is cancellable and refundable and in April of 2017 I went to the dealership to do just that. A form was completed and signed by the finance manager and me, but the warranty has not been cancelled. Have called both the finance manager and general manager several times, but always get voicemail and never have heard back from them. I have also tried to get in touch with the finance manager via email, but he has yet to respond. I paid $3,360 for the warranty and now the dealership will not refund the money, as the agreement allows for, nor will they even return my calls to try and resolve the issue. Oh, and I also still don't have a registration or license plates and it has been longer than the 60 days required by law. I have lodged complaints with the Better Business Bureau and the DMV and hope to find resolution soon. I would not recommend this dealership to anyone looking to buy a new or used vehicle based on my horrible experience. More

Great Service! Sean was very helpful getting me into my car! Even tho it was a Chrysler from a Ford dealership, he helped me get something that I was interested in a Sean was very helpful getting me into my car! Even tho it was a Chrysler from a Ford dealership, he helped me get something that I was interested in and not trying to sell me something I didn't want! Everyone that was involved helped do their part and made it easy and comfortable to walk out with a car I wanted! They weren't pushy just to "get a sale" but made it a non-stressful experience! Thanks again Ford Team for helping me get my SRT8! More

Oil Change Service Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups. Love this place. Will be coming here for future services. More

Flex Ford Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. T Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. Thank you very much More

Very good service Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Thank you Jason for taking care of our family car. Our kids depend on it. More

Service was great! Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great to work with. More

Excellence Customer Service I really had a great experience working with Jason! I'm going to refer him to my friends and family. He made this experience very easy for me and my f I really had a great experience working with Jason! I'm going to refer him to my friends and family. He made this experience very easy for me and my family. More

Mustang Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building More