Aaron Ford of Escondido

Untrustworthy We just spent an hour waiting for a car that had a recall repair after we were told it was done. We had to wait a considerable amount of time to be he We just spent an hour waiting for a car that had a recall repair after we were told it was done. We had to wait a considerable amount of time to be helped when we dropped the car off and when we arrived to pick it up. As we went to leave, we notice that the key fob was not the one we dropped the car off with. When we went in to ask about it the excuse was that the stealership had lost our fob due to a dysfunction with the car wash people. I call B.S. on this as the car was brought out dirty. They had to reprogram the car to the new fob and did not say a word to us or note it on the service paperwork. Now that means our other fob would not be recognized either. This screwup means more wait time as the car needs to be programmed for our other fob and washed. This level of incompetence and lying by omission is unacceptable. Look elsewhere for a service department with integrity. More

Excellent service Reggie was my sales representative, Trey and Ray helped me seal the deal and I have to say all three were super attentive and provided excellent servi Reggie was my sales representative, Trey and Ray helped me seal the deal and I have to say all three were super attentive and provided excellent service. Especially Reggie, he really took the time to understand what I'm looking for and my financial situation and at the end of the day I got the exact car I wanted and deal I could afford. More

They matched a Loss Leader Ad from another dealership! This is the third Ford purchase that our large family has used this dealership in the last 18 months. Escondido Ford wanted our business and matched a This is the third Ford purchase that our large family has used this dealership in the last 18 months. Escondido Ford wanted our business and matched a loss leader ad from another delearship even though they lost a pile on the sale of my truck. Thank you George Lorenzo as you helped facilitate the sale price and made certain that every rebate and discount was also added onto our already rock bottom price. George made certain my military widowed spouse also received the $750 military appreciation bonus . George did a great job and provided service to our family above and beyond what was expected. Thank you Escondido Ford and our family will certainly be back to purchase another Ford from our neighborhood dealer Escondido Ford. More

Excellent Customer Service We went to Ford of Escondido to look at newer vehicles and possibly trade in our beloved yet older Mustang. The dealership was busy with its 4th of Ju We went to Ford of Escondido to look at newer vehicles and possibly trade in our beloved yet older Mustang. The dealership was busy with its 4th of July sale. Eric assisted us from start to completion. He was super personable and helped us through our new Escape purchase, which we love. Thank you Ford of Escondido! More

2009 Toyota Prius Sean Sweeney had the best customer service and a great attitude. He made the purchase very easy. The entire staff at Ford of Escondido were welcoming. Sean Sweeney had the best customer service and a great attitude. He made the purchase very easy. The entire staff at Ford of Escondido were welcoming. More

An experience turned positive I had a lengthy situation that had to do with my 2011 Fiesta. I was honestly at my wit's end with it. I turned to a few people in the sales department I had a lengthy situation that had to do with my 2011 Fiesta. I was honestly at my wit's end with it. I turned to a few people in the sales department at Ford of Escondido that we're beyond helpful. First with one of the sales managers Ray. He was beyond understanding of my situation. Greg, Ray and George helped me keep the rental while I was going through the process with Ford Mfg to handle my issue. My frustrations showed, and I was deeply grateful for the time they spent with me to help. I had also worked with the new GM Josh Irvine who was more than accommodating to assist me in getting moving forward with another car. As soon as my case was approved with Ford these gentlmen went above and beyond to get me what I wanted. I had come in late on a Thursday night with my approval letter and Greg and Allen worked after to try and work the deal out even despite some issues with the submittal system. They assured me that they would work the deal out with the lender the next day and call me at work to run them by me. Greg kept his word and worked diligently to get me the best deal possible and the exact car I wanted. By the time I got there, everything was ready to go. The paperwork process was so fast that I was still hanging out for the detailing of the car to get done. WOW!!! And then she pulled up. My brand new, gorgeous 2017 Ford Focus ST. Exactly what I wanted, great deal and these guys completely took care of me. A long situation that wasn't their fault or problem and they treated me like I was a priority. These sales managers, reps and GM are top notch. I will gladly work with them in the future. And would recommend them to anyone I know when trying to find their next vehicle. Thank you all, you turned a bad into an extreme positive. More

Distance for excellence I live in North Orange County & have been contemplating for months about purchasing a new car. I dread the whole process. Eric Ramosd completely won m I live in North Orange County & have been contemplating for months about purchasing a new car. I dread the whole process. Eric Ramosd completely won me over. I was able to do mist of the entire deal while doing yard work at my home. When the time came, I drove the 75 + miles to pick up my perfect car. Eric was ready, efficient, thorough, very good communication and very easy to work with. The finance rep., Robert I believe was his name was very kind & thorough . He explained everything and was very efficient. I so appreciate the knowledge that Eric had and his ability to make this dreaded situation a very pleasant experience More

The entire team was focused on us from start to finish. Leon Fisher was instrumental in helping me make the decision to buy a new truck. His knowledge level was good and what he did not know he found out i Leon Fisher was instrumental in helping me make the decision to buy a new truck. His knowledge level was good and what he did not know he found out instead of giving me bad or misleading information. He also came in on his day off to ensure I received my new truck in pristine condition and explained every detail and accessary on the truck. I would recommend Leon to anyone looking for an honest and genuine sale representative. The entire team was friendly and relaxed making this experience an enjoyable and memorable. Great job to the new general manager Josh Irvine for taking the time to understand and ensure my concerns and questions were answered. I have been looking for a dealership I could trust and depend on sense moving to Escondido last year and I have found that dealership. Thank again. Sincerely Michael Keck More

Horrible customer service Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave come Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave comes out to say 770, just in labor. Started crying, paid 130 dollars and nothing was done!!! Heard another customer say it's gone down hill since New owner took over! More