Aaron Ford of Escondido

Service Department is AWFUL I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a r I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well. More

Outstanding, honest and friendliest Auto dealership. This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Fina This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Finance dept. They all went out of their way to ensure that I received the best deal and that I was content with the level of service. Sean and Phillip even followed up subsequent to the sale, to make sure I was satisfied. This experience has made me a return customer to Escondido Ford. Thank you. Edgar Diaz More

Excellent Mehdi was great and Phillipe made me feel comfortable during the sales process. This is your requirement for volume and adds no value to may assessmen Mehdi was great and Phillipe made me feel comfortable during the sales process. This is your requirement for volume and adds no value to may assessment of your facility. More

Fun,exciting afternoon It was great. Allen was great to work with and was able to answer all my questions. It was s fun afternoon. Also the lady that did all the paper wo It was great. Allen was great to work with and was able to answer all my questions. It was s fun afternoon. Also the lady that did all the paper work was very nice and professional More

Good prices . Friendly and helpful attendants. Nice showroom. We are pleased with our purchase. The process was speedy and clear. The attendants were knowlegdeabl . Friendly and helpful attendants. Nice showroom. We are pleased with our purchase. The process was speedy and clear. The attendants were knowlegdeable and helpful. More

Marcia Stewart Phil. Jay and Luann all great ! Very easy to work with, and responsive to all my questions. I will refer friends to them Marcia Stewart Phil. Jay and Luann all great ! Very easy to work with, and responsive to all my questions. I will refer friends to them Marcia Stewart More

Fix one thing and damage another I brought my car in because the check engine light was on, they are unable to diagnose it until The third visit and drop off, they did fix the probl I brought my car in because the check engine light was on, they are unable to diagnose it until The third visit and drop off, they did fix the problem, but when I picked my car up, the rear bumper has damage done to it, service manager says it's not their problem More