Aaron Ford of Escondido

Horrible customer service! So bad! I bought a new F-150 here with a 36,000 mile warranty. Now, my brakes are loud and visually damaged. They are stating they will not help me So bad! I bought a new F-150 here with a 36,000 mile warranty. Now, my brakes are loud and visually damaged. They are stating they will not help me because brakes are not covered; not true! I handed them a copy of the warranty, and they still would not help. Brake pads are not covered, but other brake parts are! They were rude, refused to give me a loaner car, and even asked me to leave! Couldn't make that up! Wow, a complete nightmare! Terrible customer service!!!!! More

EXCELLENT CUSTOMER SERVICE had to get a car for my college son went in not knowing what we were going to purchase but we are Ford owners - the whole process from financing to te had to get a car for my college son went in not knowing what we were going to purchase but we are Ford owners - the whole process from financing to test driving was not as painfull as I thought it would be - car shopping to me is just like going to the dentist - and I don't like the back and forth of bargaining - and this was NOT the case - we test drove 1 car and LOVED it!! our sales person and manager and Finance Manager all went above and beyond to meet our needs and make it work for us! would most def buy another car there!!! More

Great service, as usual. The service reps are always friendly, helpful and knowledgeable. Service is timely and almost always spot on. I did have to come in due to low brake f The service reps are always friendly, helpful and knowledgeable. Service is timely and almost always spot on. I did have to come in due to low brake fluid that appears to be result of not having topped it up when the worked on brakes last time. More

F150 purchase. I special ordered a new F150 that was outside the normally optioned model. The truck came with all of the features I had specified, with the exceptio I special ordered a new F150 that was outside the normally optioned model. The truck came with all of the features I had specified, with the exception of the hard bed cover and the bed divider, a week earlier than I expected. It was explained to me both items were Dealer installed options. It took a few days to set up the installation of the two options, and it was accomplished in short order. A problem developed with the installation and it was completely resolved to my satisfaction. The sales person went out of his way to make sure I was completely satisfied along with other dealer personnel who assisted with the issue. The sales person also spent enough time with me to explain all of the questions I had with operation of the various features in which the truck was equipped. As it was a special ordered truck, I had it equipped with many options that normally would not have been provided on a standard dealer ordered truck. All my questions were fully answered to my complete satisfaction. Couldn't ask for better service.. More

Josh took great care of our service. Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . More

On line purchase was very smooth, got our vehicle exactly what we wanted in a very short time. and delivered to our business the same day we agree to buy.. was very smooth, got our vehicle exactly what we wanted in a very short time. and delivered to our business the same day we agree to buy.. More

Poor Experience and my RV was damaged If I could give them zero stars I would. My RV was damaged while in their possession and they didn't even have the courtesy to let me know. I found If I could give them zero stars I would. My RV was damaged while in their possession and they didn't even have the courtesy to let me know. I found out the right side mirror was broken when I was backing it into my driveway. Not only that, they didn't watch/listen to the video I took of a strange noise coming from my engine and I had to drive all the way back to the dealership from Carlsbad so I could play it for them after I was told they did listen to it. They couldn't fix and/or diagnose the noise either. I made an appointment to drive the RV with a technician and the technician was late. When I picked it up, I had to wait over 20 minutes. They are disorganized. More

Competent and professional Took my car to another local Ford dealer with an emissions/drivability problem. They had my car for two weeks and gave it back to me without coming cl Took my car to another local Ford dealer with an emissions/drivability problem. They had my car for two weeks and gave it back to me without coming close to solving the problem. The day I got it back, I took it to Gosch Ford Escondido. The previous dealer had my car for 4 days without touching it. Gosch had an initial diagnosis the next day and a complete diagnosis the day after. My car was repaired - correctly - after a reasonable delay while waiting for parts. My service advisor, 'Hutch', kept me informed as to my car's progress. I'm happy. More

Service beyond my expectations My son and I recently took his car in for a routine oil change. While at the counter, I asked if it would be possible for someone to look at a broken My son and I recently took his car in for a routine oil change. While at the counter, I asked if it would be possible for someone to look at a broken plastic guard under the front of my car to see if it could be reattached. Without an appointment and with no hesitation, a service tech took it into the back service area and fixed the piece all without a charge! That is quality customer service! More