Aaron Ford of Escondido

Absolutely by far the worst customer service I have had from a business, ever. I got my truck serviced here in March of this year. I paid for the service in full, and then realized when I got home that our from a business, ever. I got my truck serviced here in March of this year. I paid for the service in full, and then realized when I got home that our original bumper to bumper warranty was still active, and should cover the work that was done. Why did I have to figure that out??? Anyway, I called in immediately, talked to my service advisor and asked if the service should be covered, and it turned out that it should! Wow. Good thing I checked. I was told that was not a problem and that they would just need Ford to authorize a refund and it would be taken care of. I was promised a check that week. Well, that was 89 days ago. Its taken me until today to ACTUALLY get the check that was promised. What transpired between then and now was nothing short of the THE WORST customer service experience ever. I called every week during this whole ordeal, and MOST of my phone calls went unanswered with NO return call ever received. Whenever I was miraculously able to get someone to talk to me I got the run around over and over and over again. Through constantly badgering them and following up I was eventually able to get my money back but it took 89 days to get it, and I heard nothing but lame excuses and empty promises in between. A word of advice - if you are looking for a trustworthy Ford dealership to take your car for service, or even buy a new Ford, do yourself a BIG favor and go to a different dealership. More

I can’t thank enough Michael Clark (Service Advisor) for going above and beyond his responsibilities to ensure all services on my 2021 F250 6.7 PowerStroke Tremor were done. I ask if they drain the fuel wat going above and beyond his responsibilities to ensure all services on my 2021 F250 6.7 PowerStroke Tremor were done. I ask if they drain the fuel water separator since I’m recovering from an ALC surgery and can’t go under the truck. He left his counter, headed straight to the bay, and personally drain the fuel water separator since the service tech didn’t want to do it. Thank you, Michael. More

On Sunday (April 14 2024) I came in to check the progress on locating my ranger After talking with Alfonso Galindo,Michael Perez,Oscar Lopez they made me a fantastic deal on a 2024 ranger XLT that was on the on locating my ranger After talking with Alfonso Galindo,Michael Perez,Oscar Lopez they made me a fantastic deal on a 2024 ranger XLT that was on the lot. Mike Kodaimati in finance did a great job in explaining everything.The people who's names I mentioned above made my experience the best I have ever had at a dealership. Thank you so much. More

I saw an ad i Carfax for a jaguar listed $4000 below bluebook went to the dealership I switched and bait . I could not purchase a car without having purchasing fou r other insurance is totaling up to $6 bluebook went to the dealership I switched and bait . I could not purchase a car without having purchasing fou r other insurance is totaling up to $6000 Purchased vehicle, January 2 a month and a half later they called me saying they need the car back for a Vin verification. It’s been almost a month and a half and my temporary License plate and registration have expired April 1. No one returns your call from the top level to the sales manager, the bunch of crooks stay away. More

I’d like to start of saying josh was super helpful. This was my first time buying a truck by myself and he made it very easy and simple. He also made me felt like a belonged there and with that I reall This was my first time buying a truck by myself and he made it very easy and simple. He also made me felt like a belonged there and with that I really appreciate all of his help would definitely recommend him as your car sales men. More

Such a wonderful experience with Adrian and Alfonso! From start to finish was seamless and look forward to returning in the future! From start to finish was seamless and look forward to returning in the future! More

Adrian was great in the buying process of my new Bronco! !! Very knowledgeable and pleasant and attentive!!!! Great experience! Got lucky with him as our sales person!! Bought alot of cars and he was at the !! Very knowledgeable and pleasant and attentive!!!! Great experience! Got lucky with him as our sales person!! Bought alot of cars and he was at the top of my experiences!!! Will definitely come back to Aaron Ford for my next Ford!!!! More

Not a pushy dealership. Worked within our budget to get us the monthly payment requested. Worked within our budget to get us the monthly payment requested. More

Julio was amazing with locating a vehicle that met all my wants and made it very hassle free!! Thank you again! wants and made it very hassle free!! Thank you again! More

Great experience from arrival to leaving in my ordered vehicle, truly made the time there a great experience vehicle, truly made the time there a great experience More