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Aaron Ford of Escondido

Escondido, CA

Overview
Employees
Reviews
Vehicles
4.6
2,334 Reviews
Aaron Ford of Escondido in Escondido, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 760-745-3361.
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1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,334 reviews

June 24, 2021

The first experience is always the best with car dealerships because they are nice and want you to spend money but once you do they could give two xxxxs about anything. If I could give zero stars More

by Jennifer.barrett12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh in service department tried but his management lacks professionalism , Adam Smith, Caroline Mitchell, Fred McCurry, Rick "Coach" Hill
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May 10, 2021 -

Aaron Ford of Escondido responded

Congratulations on your new purchase, Jennifer! Here at Gosch Ford Escondido, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your five-star review! Danny Meraz General Sales Manager

Jun 25, 2021 -

Aaron Ford of Escondido responded

Good morning Mrs. Maloney, I am surprised to hear this response from you after we last spoke. Like we discussed, your vehicle is still under factory warranty so there is no expense to you for the repair of the vehicle and or your rental vehicle. Unfortunately the rental car companies are very low on vehicles due to the covid restriction on the automotive industry so we are making every attempt to get a larger vehicle from them to suit your needs and our service manager states they have found one for you and will be reaching out today. After our conversation I made the offer to take you out of your current vehicle and get into a different one out of goodwill for the inconveniences. I explained how we would first need to find a vehicle that works for you as the current low mileage and very low payment vehicle you are in is uncommon and that this process may take some time. I asked if you had the time that day for us to start this process with you which you stated you did. This was the last communication we had, but as it would appear none of our vehicles were to your liking. I apologize for the inconveniences and would be happy to discuss with you more in person and if you desire we will continue to work with you in finding another vehicle that suits your needs in these hard times. Best Regards, Matt Gosch General Manager Gosch Ford Escondido

Jun 25, 2021 -

Jennifer.barrett12 responded

When I was with your sales associates and picked out a vehicle they came back with a loan almost 10 thousand dollars more than I already paid for the broken vehicle I had received. The manager said there was nothing they could do to lower my payments or make them around the same and I was having to pay taxes and dmv fees yet again. I told them it had to be the same price as my last vehicle so I wasn’t walking away paying more money and he showed me 3 vehicles and I chose one of the three he showed me. When the manager did the paperwork payment went up 70 dollars and loan went up almsot 10 thousand dollars I would have to qualify for a new loan, and have higher payments. When I told them from the beginning I wanted the same payments and to show me vehicles the same price I paid so nothing would cost me out of pocket more than I had already paid.

June 23, 2021

Checked in on time and completed all requested items. Great job More

by Eric White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch Service Department
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Jun 23, 2021 -

Aaron Ford of Escondido responded

It's great to hear, Eric, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

June 22, 2021

Service advisor listened to the issue and made sure they addressed it in a timely manner. Kept me appraised of the status and let me know when parts would be available for repair. More

by Coyotesrule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advy
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Jun 22, 2021 -

Aaron Ford of Escondido responded

We appreciate your business and our team looks forward to serving you again soon! Tony Diiullo Service Manager

June 22, 2021

They certainly go overboard to ensure their customers are taken care of. More

by kfrichter7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gebbie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon , Matt Gosch, Lisa Clark
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Danny Meraz General Sales Manager

June 22, 2021

It was a pleasure to work with Bill and everyone at Gosch Ford. Found the vehicle I was looking for and made the deal very easy. No surprises, everything was straightforward. Would highly recommend. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gebbie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Smith, Caroline Mitchell
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you, Jeff, for sharing your experience with us! We're happy to hear it went well working with Bill and hope you enjoy your new vehicle. We truly appreciate your feedback! Danny Meraz General Sales Manager

June 22, 2021

Took two weeks to fix the Hydroboost and install six tires on my work truck! The power steering is about fifty percent and wasn’t fixed correctly! More

by Rhuffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 09, 2021 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Tony Diiullo Service Manager

June 22, 2021

Very nice person, very helpful, always on time and very nice place More

by santiago_03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S.Medina
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Tony Diiullo Service Manager

June 21, 2021

Is services great good attention to detail great with customers attentive to details More

by Mine3790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Crus
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Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else! Tony Diiullo Service Manager

June 21, 2021

The quality of work and the time frame they gave me worked perfectly. Hutch kept in contact with me the whole time and let me know when my car was to be ready. More

by Roger.rickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Report | Print
Jun 22, 2021 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department, Roger! We look forward to sharing your compliments with Hutch and the rest of our team, and please don't hesitate to let us know if we can be of further assistance! Tony Diiullo Service Manager

June 21, 2021

Josh is a great service advisor. He’s very knowledgeable, communicates well and is very friendly. More

by bbarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Shay
Report | Print
Jun 21, 2021 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear Josh and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Diiullo Service Manager

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