Aaron Ford of Escondido

Customer service is terrible here! Trying to make an appointment is ridiculous! No answers the phone or calls anyone back to make an appointment. appointment is ridiculous! No answers the phone or calls anyone back to make an appointment. More

Scheduling the appointment was easy and quick. The option to drop my car off and leave the keys in the drop box was convenient. I dropped my car off Wednesday evening; However, no one called me ab option to drop my car off and leave the keys in the drop box was convenient. I dropped my car off Wednesday evening; However, no one called me about my car on Thursday. When I called, I could not speak to anyone and ending receiving the voice mail for my service advisory--Alex. I left a message for Alex to call me but did not hear back from him. I sent him an email with the email address provided but it was returned to me as unable to deliver. I called back twice and on the second attempt was able to speak to someone, not Alex, and asked that someone give a call. Alex called late Thursday stating that they had not looked at it yet and would do so the next day--Friday. Although my appointment and drop off envelope includes the problem to solve, I needed to explain what was wrong with the car. On Friday, I did not hear back from anyone so I had to call again. Alex explained that the root cause was determine, battery. I asked for an estimate on the driver's side mirror which was damaged. Later Friday, I received a text message which was addressed to some other customer stating that my car was ready. Since the message was not addressed to me and did not specify a type of car, I had to call once again. The person answering confirmed that the car was ready but had not idea about the estimate (driver's mirror) request. I had a poor service experience at Gosch Ford Escondido. Brad Pietrzak More

They did a great job Adam was great truck is awesome More

Abraham was fantastic! Between him and the manager they jumped through hoops for us and smashed some numbers down to get to the price we needed. He was very nice and carrying even when it came to our daugh jumped through hoops for us and smashed some numbers down to get to the price we needed. He was very nice and carrying even when it came to our daughter hanging out at the dealership. 10/10 should give this guy a call! More

Abraham was friendly and helpful. He tailored my experience to my needs and requirements. I appreciated how he took care of me. experience to my needs and requirements. I appreciated how he took care of me. More

I did not have to wait long. The Workmanship is Fantastic. But the Personal Service is the Greatest. Fantastic. But the Personal Service is the Greatest. More

Great staff, very professional, we are happy about our purchase. The 360 pilot is very confusing and the lane keep assist isn’t great but other than than nothing to say. purchase. The 360 pilot is very confusing and the lane keep assist isn’t great but other than than nothing to say. More

Armando is the man, found us exactly what we were shopping for; the 2019 Ford Mustang. Outstanding customer service at this business. We drove 3 hours and were completely satisfied. Will definitely r shopping for; the 2019 Ford Mustang. Outstanding customer service at this business. We drove 3 hours and were completely satisfied. Will definitely return for our next vehicle. Also thanks to Captain America he was a great help More

My Taurus broke down 100 miles from home. Cameron Foster in service dept. took great care of getting car diagnosed and fixed by noon next day. in service dept. took great care of getting car diagnosed and fixed by noon next day. More