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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

July 23, 2021

Great service, Van was extremely helpful. I made an appointment for service, and my truck was taken in promptly. I will recommend this dealer to anyone with a Ford. More

by Ringy315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van in the service department 👍 10
Jul 25, 2021 -

Aaron Ford of Escondido responded

It's great to hear that Van and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

July 22, 2021

My first time buying car they helped me on everything thanks Armando, muchas gracias por la ayuda y el tiempo que me dieron gracias a todos More

by elvirahernandezd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando, Danny Meraz, Adam Smith, Caroline Mitchell, Alondra Diaz, Taylor Blais
Jul 23, 2021 -

Aaron Ford of Escondido responded

Thank you, Elivra, it's fantastic to hear that Armando provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

July 22, 2021

Excellent customer service! Alex from the service department was very helpful and attentive to details. He always deliver on his time commitment. Great support as always! More

by Rss0326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 23, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Diiullo Service Manager

July 21, 2021

First time in for priblem it was misdiagnosed. Second time in vehicle was never looked at and service advisor would not call back. Vehicle confirmed never looked at as I was not charged anything. If u More

by sullysmom45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cruz
Jul 22, 2021 -

Aaron Ford of Escondido responded

Good afternoon, I am so extremely sorry that you did not have a great experience in our service drive. This is absoluteky not what we expect from our staff and we are constantly training on giving the customer the absolute best experience in every situation. Unfortunately, as is the case here, things occasionally slip through the cracks. If you would consider giving us another opportunity, please call my direct line beforehand and I will personally ensure that your visit and overal experience will be exceptional. Kind Regards, Anthony Diiullo Service Manager Direct Line: 760-208-6690

Jul 30, 2021 -

sullysmom45 responded

Will not be having truck worked on at ur dealership. But will speak to someone about a possible trade in. Erika shaaw

July 21, 2021

Gosch tried to get our plastic damage on our transit fixed via Ford warranty. Ford declined the repair and rather than gosch stepping up and fixing what needs to be fixed, they (Danny) stopped respondin More

by WAYPOINT VEHICLES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Danny Meraz
Aug 07, 2021 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership and apologize for the inconvenience. Would you mind sending me a message with your contact information so I can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Tony Diiullo Service Manager

July 20, 2021

Carlos was very helpful and went above and beyond!! He answered all my questions and went over everything in detail. Thank you Carlos for your help! More

by Yazardib
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos , Caroline Mitchell, Carlos Gomez
Jul 20, 2021 -

Aaron Ford of Escondido responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Carlos and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Danny Meraz General Sales Manager

July 20, 2021

Always treated very professional and kind always. Shannon is a amazing service writer they always wash my truck. Hutch is another service rep that is very knowledgeable in all repairs More

by Robert.bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Jul 21, 2021 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience with both Hutch and Shannon here at Gosch Ford Escondido. Tony Diiullo Service Manager

July 20, 2021

Service was fine except in the past a car wash was included. When I asked my service writer she said the washers had gone home and I got a great deal with the coupon so basically let it go. I thought More

by Fastfordpickup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon (;i think)
Jul 22, 2021 -

Aaron Ford of Escondido responded

Thank you for your honest feedback. We appreciate the opportunity to learn where we need to make improvements! Your business is important to us and we hope to see you again. Tony Diiullo Service Manager

July 19, 2021

Nice people. They did a great job. I got an Lyft and they even gave me coffee. I can’t remember all their names but I think it was Juan. More

by arnold.gunn@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Durazo
Jul 20, 2021 -

Aaron Ford of Escondido responded

Arnold, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Diiullo Service Manager

July 19, 2021

Gosch Ford Escondido was able to find the perfect car for me, without making it too difficult. I have and would recommend Gosch Ford Escondido. More

by CHRIS F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Durazo, Travis Milks, Alondra Diaz
Jul 20, 2021 -

Aaron Ford of Escondido responded

Thank you, Chris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new vehicle and thank you again for choosing Gosch Ford Escondido. We look forward to having you as one of our valued customers for many more years to come! Danny Meraz General Sales Manager

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