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Aaron Ford of Escondido
Escondido, CA
2,336 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 02, 2021
Service on vehicle was fine. Dropped vehicle for a 10:30 AM appt. They were not able to start service till next day. No courtesy call informing me. I did not find out until I called at 10 AM the following d AM appt. They were not able to start service till next day. No courtesy call informing me. I did not find out until I called at 10 AM the following day. Carpet under drivers side had to be discarded as there was grease or oil on it from someone's shoes. Also very surprised by oil price. Almost doubled since last service. I can buy the same Motorcraft oil at Walmart for half the price More
by Itsmeedad
Verified CustomerEmployees Worked With
Lisa Clark
August 02, 2021
Something that should have taken 3 days at most took 5 days. As Hutch said in a text my car got “lost” This happened more than once. The service person,Cameron helped me when I brought it in. I tried to c days. As Hutch said in a text my car got “lost” This happened more than once. The service person,Cameron helped me when I brought it in. I tried to contact him the next day by text and a call. Found out later he was out sick. I called or texted on the third day. I guess Hutch took over. It still took 2 more days when my car got “lost.” In the meantime I was renting a car. Hutch said he gave me discounts to make up for the cost of 5 days of renting a car. More
by sjladydi
Employees Worked With
Service dept
August 01, 2021
It’s always such an easy visit! They are always so welcoming and fast! I keep bringing our cars here cause the service department is so knowledgeable! welcoming and fast! I keep bringing our cars here cause the service department is so knowledgeable! More
by Mirella_lopez2000
Employees Worked With
Gerardo Lopez
July 31, 2021
It took 4 separate appointments to finally get the recall done on my vehicle. The first three appointments instead of the service center letting me know they didn’t have the part or couldn’t get to my car th done on my vehicle. The first three appointments instead of the service center letting me know they didn’t have the part or couldn’t get to my car that day due to a lack of technicians they allowed the car to sit there all day. Better communication should have been happening on their part. The moment the service center found out they couldn’t get to my car on the three previous appointments they should have called to let me know instead of having to call myself at 4pm each appointment to find out they hadn’t done anything to my car. I took days off of work and lost income due to their lack of professionalism and communication. More
by rosalee89
Employees Worked With
Shannon in the service department in particular did little to inform me of what was going on with my vehicle
July 31, 2021
Can’t say enough good things about my recent experience at Gosch Ford. I was dealt with in such a wonderful manner and the two representatives that assisted me with the purchase of my F250 were fantastic. at Gosch Ford. I was dealt with in such a wonderful manner and the two representatives that assisted me with the purchase of my F250 were fantastic. I would like to thank Alondra Diaz and Adam Smith for their courtesy and professionalism. These two individuals are a credit to the dealership and I would highly recommend them to anyone that asked my opinion about the experience. I’m so thankful that we have such a nice Ford dealer right here in Escondido and I’m will soon be referring to the dealership a relative that is looking for a new Ford. Well done Gosch and particularly Adam & Alondra. More
by Jeffrey G.
Employees Worked With
Adam Smith, Lisa Clark, Alondra Diaz
July 30, 2021
Van Cruz was very helpful, responsive, and clear in our interactions. He gave us the options, and didn’t pressure us. The inspections and diagnostics were done on time and were reasonably priced. interactions. He gave us the options, and didn’t pressure us. The inspections and diagnostics were done on time and were reasonably priced. More
by CAHUSKIES
Employees Worked With
Van Cruz
July 30, 2021
I appreciate having Shannon Medina as my Gosch Ford Service Agent. She is excellent at communicating information about my vehicle and is extremely helpful. She is a good example of great customer servi Service Agent. She is excellent at communicating information about my vehicle and is extremely helpful. She is a good example of great customer service. Thank you Shannon! More
by david.carneal
Employees Worked With
Shannon Medina
July 30, 2021
Check in was easy! Partnpf the service was for a recall part replacement from a couple of years ago and they had both prts.and were able to take care of it within the service time window I thought the oil part replacement from a couple of years ago and they had both prts.and were able to take care of it within the service time window I thought the oil change and alignment would take Well done! More
by Rayewi
Employees Worked With
Van
July 29, 2021
As one of the first people to buy a Mach E and the first to use Ford Options, there was a bit of a learning curve for all of us. But the entire team at Gosch Ford Escondido was patient, kind and helpful, an to use Ford Options, there was a bit of a learning curve for all of us. But the entire team at Gosch Ford Escondido was patient, kind and helpful, and in the end we figured it out, learned something new, and I got a great deal and outstanding customer service! Thank you to Coach, Danny, Caroline and the entire team. Would recommend this dealership to anyone. More
by as.alexandra
Employees Worked With
Matt Gosch, Danny Meraz, Caroline Mitchell, Rick "Coach" Hill, Josh Jamison
