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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

August 21, 2021

Efficient and reliable all the time. Easy to obtain an appointment and pretty much on time. Car always washed and clean. Waiting area clean with refreshments More

by peter.minkoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 23, 2021 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Diiullo Service Manager

August 21, 2021

Atención to a client, bad No follow up Waiting for long Atención to a client, bad No follow up Waiting for long time , they can do the job because they say MECANIC is on lunch break More

by javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 08, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Diiullo Service Manager

Sep 08, 2021 -

javier responded

Thanks for responding, but a this time ,I'm no interested in discuss. all ready use other repair services , more quality and friendly services .

August 21, 2021

Excellent customer service. Very accommodating. The people are very friendly and they are very helpful. They will addressed your concerned very well. We left place with a smile in our face. More

by shobe_716
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gebbie
Aug 23, 2021 -

Aaron Ford of Escondido responded

Here at Gosch Ford Escondido, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Danny Meraz General Sales Manager

August 20, 2021

Carlos was amazing to work with! He went way and beyond to take great care of us. Everyone involved with us made it extremely pleasant More

by rpluca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomez
Aug 20, 2021 -

Aaron Ford of Escondido responded

Thank you so much for choosing Gosch Ford Escondido! It is great to hear that Carlos was so helpful. Please let us know if we can be of any more assistance! Danny Meraz General Sales Manager

August 20, 2021

Very professional and courteous. Always on time, and I Very professional and courteous. Always on time, and I will continue to go here even when it is not the closest Ford dealership to me. More

by gjb58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gebbie
Aug 23, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Diiullo Service Manager

Aug 23, 2021 -

gjb58 responded

Hutch takes great care of us and our truck, thank you!

August 20, 2021

they can't fix what they installed DVD player. this was the fourth try. I live in the banning pass aera and had to bring it back four times and they still can't and won't fix the DVD player More

by fvelas4939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony DiLullo
Sep 07, 2021 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, so we're disappointed to hear that your issue is still not resolved. Thank you for providing this information and a representative from our dealership will be contacting you soon. Tony Diiullo Service Manager

August 20, 2021

This dealership is much improved since becoming Gosch Ford. I had bad experiences with the old owners. This time my repair was done in a timely manner, and they even gave me a complimentary car wash. More

by Hkrgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van
Aug 23, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Diiullo Service Manager

August 19, 2021

William was very thorough and explained the end lease process very clearly. His experience allowed him to move through the steps and interact with the other necessary people in a quick and efficient mann More

by Tag11
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Clark, William Gebbie
Aug 19, 2021 -

Aaron Ford of Escondido responded

It's fantastic to hear that William provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thanks for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

August 19, 2021

Very satisfied with the service I received. My salesman, Carlos, was awesome and a pleasure to work with! I love my new Bronco! Thank you. More

by lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomez
Aug 19, 2021 -

Aaron Ford of Escondido responded

Thank you, Lisa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you'll continue to enjoy your new Ford Bronco! Danny Meraz General Sales Manager

August 19, 2021

I brought my truck in for service. The service writer was “hutch“. Hutch is an asset to your organization he’s very experienced and extremely helpful in my process thanks much More

by plennon25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Hutch
Aug 19, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with Hutch and our team, and we look forward to working with you again. Tony Diiullo Service Manager

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