
Aaron Ford of Escondido
Escondido, CA
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My visit had to do with back ordered parts and it was initially revealed as a complete failure, but the Parts Dept Manager stepped in and was helpful in quickly resolving the issues with clarity and full initially revealed as a complete failure, but the Parts Dept Manager stepped in and was helpful in quickly resolving the issues with clarity and full disclosure More

Was very impressed with the dealership. We purchased the car for our sons and Carlos was great going over all questions. Ricardo helped us find a better Loan rate than from our bank. car for our sons and Carlos was great going over all questions. Ricardo helped us find a better Loan rate than from our bank. More
It is a nice dealership. I do notice a very big drop in being treated as valuable after you make a purchase than before hand. Also getting through to the right people via phone call, is a bit challenging. being treated as valuable after you make a purchase than before hand. Also getting through to the right people via phone call, is a bit challenging. All in all though, I would continue to do business there. More
Had a pleasant buying experience. From the first phone call with Christine who got the car to the dealer. Bill met me at the dealer and was straight forward about the pricing and made me feel welcome. Ada call with Christine who got the car to the dealer. Bill met me at the dealer and was straight forward about the pricing and made me feel welcome. Adam was very efficient in getting us financed. All around class act & excellent customer service. Handshakes & smiles go a long way. More
Dealership does not follow through nor return phone calls or emails. The buying process was long and exhausting for no reason. Once the GM heard what was going on he instantly approved our offer despite prev or emails. The buying process was long and exhausting for no reason. Once the GM heard what was going on he instantly approved our offer despite previous manager rejecting it for hours. Also, arranged for a modification to be done after the sale and I am getting the run around and lack of response when calling/emailing. As of writing this review, I am still trying to get the required information. More
Best service department. Always greeting by a caring staff member. Josh Hay is kind and caring with my concerns. When he calls to let me know my car is ready, I know it really is ready with all concerns staff member. Josh Hay is kind and caring with my concerns. When he calls to let me know my car is ready, I know it really is ready with all concerns addressed and completed. Thanks Josh and Gosch Service Department 👍👍 More