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Aaron Ford of Escondido

Escondido, CA

Overview
Reviews
Vehicles
4.5
2,336 Reviews
Call Dealership (760) 871-4348

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

September 24, 2021

I arrived ahead of schedule and was attended to almost immediately. "Early is good," I was told. More

by jjgg4
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

September 24, 2021

Great customer service, and the service was performed excellent. Josh was my service representative and he is a great asset to Gosch Ford in Escondido. More

by bobmihelich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh was my service advisor and I think Mike was the individual who kept me informed on status, Mike Tinsley
Report | Print
Sep 26, 2021 -

Aaron Ford of Escondido responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear Josh delivered such a great experience! Mike Tinsley Service Manager

September 23, 2021

Sean was THE BEST. He called when vehicle was in and worked with our budget. More

by nguyenscottie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sweeney, Lisa Clark
Report | Print
Sep 23, 2021 -

Aaron Ford of Escondido responded

Here at Gosch Ford Escondido, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Scottie, and it was a pleasure having you at the dealership. We appreciate your review! Danny Meraz General Sales Manager

September 23, 2021

Thanks for the great service. We will certainly come back. I can count on Gosch Ford of Escondido. More

by Alma olvera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Diiullo
Report | Print
Sep 23, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time, Alma, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Tinsley Service Manager

September 23, 2021

Ripoff clerk did not know about my Ford 5 year warranty. Wanted $900 to tell what was wrong ,we ready told him what was wrong. Would not repair turbo because emergency fix was done to truck to dealer. More

by pegghorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Tinsley
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. I will also follow up with you privately. Mike Tinsley Service Manager

September 22, 2021

Everything was great but the paperwork was a little longer than I would expect. Otherwise great. More

by jramirez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Clark, Rick "Coach" Hill
Report | Print
Sep 22, 2021 -

Aaron Ford of Escondido responded

Thank you so much for choosing Gosch Ford Escondido! Congrats on your new purchase, and let us know if we can be of any more assistance! Danny Meraz General Sales Manager

September 22, 2021

No interest in working on the problem with my car. Just wanted to perform regular maintenance More

by Robertsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, Robert, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. I will also follow up with your privately. Mike Tinsley Service Manager

September 21, 2021

Fast quality work done on time and done right. Lift ride called on time and no problem getting back More

by sdsurock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Sep 22, 2021 -

Aaron Ford of Escondido responded

Thank you for your review! We appreciate your business and our team looks forward to serving you again soon! Tony Diiullo Service Manager

September 20, 2021

They are very fast and gave me detail feedback about my car. Shannon and Mehdi are both professional and friendly. More

by a.sh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon, Mike Tinsley
Report | Print
Sep 20, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shannon and Mehdi to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Tony Diiullo Service Manager

September 20, 2021

The kind attention was appreciated. It took over a week to schedule an appt, I wasn't very happy about it, although I understand what maybe the reason. I was very disappointed of seeing all the employees N More

by linearm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Sep 20, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to reach out directly at your convenience. Tony Diiullo Service Manager

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