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Aaron Ford of Escondido

Escondido, CA

Overview
Reviews
Vehicles
4.5
2,336 Reviews
Call Dealership (760) 871-4348

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

October 02, 2021

Great dealership love working with them, I recommend them all the time. Thank you very much More

by rnoel105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Oct 03, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

October 02, 2021

A very no hassle no haggle type of deal. Surprisingly honest, upfront and easy to work with. More

by yz250rdr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melodie , William Gebbie, Taylor Blais
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Oct 03, 2021 -

Aaron Ford of Escondido responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

October 01, 2021

We had a great experience with this dealership. The employees were very helpful and kind. More

by aquilesplancarte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomez
Report | Print
Oct 01, 2021 -

Aaron Ford of Escondido responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

September 30, 2021

Josh Hay was an excellent communicator. He called me every other day to give me an update on my car. The dealership also washed my car as a courtesy. In my time visiting Ford, I have not experienced an More

by orlando.torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Report | Print
Oct 01, 2021 -

Aaron Ford of Escondido responded

Thank you so much, Orlando, for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

September 30, 2021

Profesional, courteous and friendly staff from start to finish. This will be my go to Ford dealer moving forward. More

by CARLOSPRETTY2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Oct 01, 2021 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

September 30, 2021

Shannon did a great job.She told me to return in an hour and 1/2. To pick up my car when when 2:00 apt. For oil change would be complete.returned to find my car hadn’t even been started yet. Returned at 4:4 More

by kennethpaulredding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon,
Report | Print
Oct 01, 2021 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

September 29, 2021

Bill is awesome. Super quick and knowledgeable. Made my end of lease trade in easy. More

by lstulsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Durazo, William Gebbie, Alondra Diaz
Report | Print
Sep 29, 2021 -

Aaron Ford of Escondido responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Bill and hope you enjoy your new vehicle. We truly appreciate your feedback! Danny Meraz General Sales Manager

September 29, 2021

Worst customer service I have ever encountered. They cancelled my maintenance agreement without notice. Said it was no good even though I had a signed agreement. More

by Ds
Customer Service
Recommend Dealer
No
Employees Worked With
Danny Meraz, Mike Tinsley
Report | Print
Sep 29, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Tinsley Service Manager

Sep 29, 2021 -

Ds responded

At this point there is nothing left to do. I had a maintenance agreement and they cancelled it for some reason. After battling for a few hours and having to hear Danny Meraz tell me that even though I had a signed agreement it was no good. They finally did the service after talking with the owner. I wasted a whole day and time off work to have to deal with this. Then when I picked up the car Mr. Meraz had the nerve to come out and ask me to remove the bad review. He said they helped me out by going ahead and doing the work. So I shouldn’t have the bad review. He was acting like he did me a favor He didn’t help me out at all. It’s not helping someone out when all you did was the service that was under the agreement. When I explained that to him he said the contract was under the “old regime”??. Last I checked it is still Gosch Ford. It’s pretty bad in today’s world to receive that type of customer service. The only person that was helpful was Van Cruz. If you want further explanation I will be happy to call you. But at this point I’m done.

Sep 29, 2021 -

Aaron Ford of Escondido responded

Good afternoon, I am sorry to hear that we have lost your trust and apologize for the human error that had occurred. While our internal change in management is not something that is your issue unfortunately it did result in you being affected. We have made sure the maintenance contract was reinstated the day the incident was reinstated and worked for your final maintenance. If you have any questions please do not hesitate to contact us. Matt Gosch, General Manager

September 29, 2021

A pleasure to connect with an experienced individual, who I appreciate all attention rendered…. Thanks again More

by swollebkcaz
Recommend Dealer
Yes
Employees Worked With
William Gebbie
Report | Print
Sep 30, 2021 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Danny Meraz General Sales Manager

September 28, 2021

A wonderful experience getting my new car. Everyone was extremely helpful and kind. Loved working with Richard. More

by alliep63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Hill, Rick "Coach" Hill
Report | Print
Sep 28, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again. Danny Meraz General Sales Manager

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