
Aaron Ford of Escondido
Escondido, CA
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The greeting from the sales associate was friendly enough. The car selection was understandably low, but there were a few hiccups with the sales manager and sales associate not knowing all applicable enough. The car selection was understandably low, but there were a few hiccups with the sales manager and sales associate not knowing all applicable promos available to customers on particular cars. I was looking at the Ford escape hybrid. I settled on a selection of one car to look at but found out afterwards there was an extended inventory at another dealership that had what I wanted and could have turned a compromise shopping experience into a happy shopping experience. When I discovered the omission I brought it up to the general manager Matt Gosch who greatly impressed me with his concern and wanting to correct the mistakes made , apologized for my shopping experience. Still at the end of the day I got the best deal possible on the car that I selected More
Jerman, who took over from the prior service guy, was outstanding. He was responsive to the issues I had that day, and took action to resolve them to my complete satisfaction. The prior guy (he took my i outstanding. He was responsive to the issues I had that day, and took action to resolve them to my complete satisfaction. The prior guy (he took my intake) was useless More
I was going to be charged $165 to have my u joints checked. Outrageous! I had them checked at a tire center in Poway for 0 and they had my car for 2 hours not overnight. checked. Outrageous! I had them checked at a tire center in Poway for 0 and they had my car for 2 hours not overnight. More
Although the problem was caused by an omission by the mechanic on a a previous service they turned the car around quickly on the return visit to correct. mechanic on a a previous service they turned the car around quickly on the return visit to correct. More