Aaron Chrysler Dodge Jeep Ram

I contacted this dealership based on the discounts and rebates they had to offer on the Jeep vehicles. I was trading in a Hyundai with significant negative equity. I was contacted by multiple people durin rebates they had to offer on the Jeep vehicles. I was trading in a Hyundai with significant negative equity. I was contacted by multiple people during the deal process both by text and phone calls. I finally had the opportunity to stop by last Monday on person and I was turned away stating that now my credit score did not meet the criteria for making the deal move forward. I was OK with that, but as I prepared to leave the salesman made an awkward statement. He asked if I had GAP on the trade. When I acknowledged I did he suggested I consider "getting rid of the vehicle". I brushed off the fraud advice and left. The next day I received a text from Johnny that claimed to be the GM. I had asked to speak to him before but he never called ma back. In the text he said he could make deals on vehicles that other people in the dealership could not. He asked what would it take to get this deal done and I provided the information that was consistent with what I proposed previously. I spent the next 3 days texting texting and trying to get and answer. Finally a gentlemen named Wesley (Exceptional Service) reached out, checked on the deal, and confirmed that Johnny said he could not get the deal done. Overall a very poor experience with some bad advice thrown in for good measure. I would suggest finding a different dealership if you planning to purchase a Jeep product. I am also considering reaching out to the Aaron folks on the advice on my trade. I gave them 1 star since 0 is not available. More

Customer service is subpar. My vehicle took over a week to be serviced without any update by service department. It took me 3 times to contact them for updates. Will not be retu My vehicle took over a week to be serviced without any update by service department. It took me 3 times to contact them for updates. Will not be returning. More

Had a terrible experience trying to buy a new jeep. Spoke with them on the phone and by text were I have in writing that they will sell me the Jeep for the Net cost on the dealerships page without the Spoke with them on the phone and by text were I have in writing that they will sell me the Jeep for the Net cost on the dealerships page without the add-ons. Again in writing through text message. We drove over an hour to the dealer and spent some time there. We said we will take the vehicle but was then told by the Sales Manager that they could not sell me the car for the listed price because it wasn't a good deal for them and changes it from 33k to over 37k. Refused to sell it to me at the cost I was told by text. So, then we had an hour drive home. They basically lied to us to get us to come down and wasted hours of my time and miles on my vehicle. Even after I showed them the message that says what they will sell it to me for he said they just can't do it. This is not ok at all. Bait and switch.... Be careful More

I had an amazing experience today from trading in my Dodge to purchasing a new car. Ali Ali and Hanan Hassan were extremely helpful from the minute I walked into the minute I left. They listened to me a Dodge to purchasing a new car. Ali Ali and Hanan Hassan were extremely helpful from the minute I walked into the minute I left. They listened to me and my wants and communicated with me very clearly and helped me to understand the process without any pressure. Albert Kumar the finance manager is very amazing at his job as well, very professional and confident, he will make sure you leave a happy customer and without any problems. I highly recommend Aaron CDJR of Norco to anyone looking to sell or purchase a vehicle. More

I visited the dealership on a Tuesday to purchase a Jeep. After test-driving a higher trim model, I decided on a lower trim that was available on the lot, and we agreed on all the terms. However, when I went After test-driving a higher trim model, I decided on a lower trim that was available on the lot, and we agreed on all the terms. However, when I went to do a final check of the car, they couldn’t find the keys. They asked me to return on Friday, only to change their mind, asking me to come Saturday instead. I was then informed the car needed a software update and a new battery, which they said would be done by Saturday. On Saturday, they told me the service tech wasn’t available and the car wouldn’t be ready until Monday, but they offered me the same deal on the higher trim if I came that day. I drove 1.5 hours to the dealership, only for them to claim confusion and say they couldn’t honor the deal for the higher trim. I agreed to wait for the original car on Monday. On Monday, they told me the car was ready, but once again, they refused to honor the original deal, claiming that incentives had changed — despite it being less than a week and still within the same month. It was clear they were being dishonest, as incentives are typically updated monthly, not weekly or daily. Save yourself the time, hassle, and money, and go elsewhere! More

Jhony the manager will provide you exceptional service, they will make sure you get treated like family and get the right thing. they will make sure you get treated like family and get the right thing. More

BEWARE prices aren't as advertised . ..DEALER ADD ONS $4500 (alarm , ceramic coat , some windshield garbage ?) Saw the car online Saturday,I emailed to see if it was still available wh ..DEALER ADD ONS $4500 (alarm , ceramic coat , some windshield garbage ?) Saw the car online Saturday,I emailed to see if it was still available which I got a prompt response Then I emailed to get an out the door price....crickets. Finally today 4 days later I got a response with EXACTLY what I thought it would be ....dealer ADDons. It's unfortunate that a franchised dealer uses these sleasy used car dealer tactics. I will stick to AutoNation , Sonic or Price dealerships that have TRANSPARENT pricing and truly no haggle , no hassle pricing. More

I brought my truck in for a diagnostic after receiving some poor service from a non-dealership mechanic. I made an appointment and agreed with the service manager that it would be 2 to 4 hours of work for some poor service from a non-dealership mechanic. I made an appointment and agreed with the service manager that it would be 2 to 4 hours of work for the diagnostic to be performed. Two days later I called for an update and they hadn’t even looked at my car yet, it said that diagnostics take 3 to 5 days. When I asked why they hadn’t even started it yet I was informed that the way it works is a ticket is written and then assigned to a mechanic once they’re available. I asked if it was possible to make a service appointment where I bring the vehicle in the same day, it’s going to be looked at as leaving my car somewhere for 3 to 5 days isn’t exactly convenient especially when it’s only four hours of work needed but what I found ridiculous is that there was no way to bring my vehicle in when they were ready to look at it. I had to leave it there. This is horrible management of service. I understand it’s been done for certain way for a long time but that way he’s not great for customers let me tell you. I’ll be more than happy to remove the review if I can schedule a service appointment for a diagnostic and have it done the same day I’ll bring it in. More

If I could give it 0 stars I would. Worst dealership I’ve ever been to. Within a month of buying my car the trunk broke. They claimed to have fixed it. Broke again a month later. The se Worst dealership I’ve ever been to. Within a month of buying my car the trunk broke. They claimed to have fixed it. Broke again a month later. The service center kept my car for 8 days (and left me with no rental or loaner car) they finally were able to determine what parts needed to be ordered to repair the trunk. Went to pick my car up while parts were ordered and they lost the key to my car. Finally after 20 minutes they found them then couldn’t find my car (for another 15 min) which they had parked in their other parking lot down the street. The service department is horrible at returning my calls and when they do they are clueless as to what’s even going on with the car. Unfortunately I will still have to deal with this horrible dealership until they install the parts needed for the trunk. More

Excellent Service quick check in fast service . Michelle was extremely helpful and courteous and very detailed Michelle was extremely helpful and courteous and very detailed More