Aaron Chrysler Dodge Jeep Ram

We were met by Daniel by the used cars, he was very friendly and knowledgable. I told him we were looking for a smaller, good mileage car for our son. He showed us the Dart, have heard of the Dart but friendly and knowledgable. I told him we were looking for a smaller, good mileage car for our son. He showed us the Dart, have heard of the Dart but haven't seen one up close. We took one for a ride, drove nice. We decided to talk price, he introduced us to Paul. We went over the price, as usual we wanted a better price. The two of them worked out a price we were happy with. More

Excellent local Dealer. Had the product that we wanted and the deal that we wanted! Daniel (Salesman) was very helpfull and knowledgeable and Paul (Sales Mgr) allowed us to work an excellant deal very qui and the deal that we wanted! Daniel (Salesman) was very helpfull and knowledgeable and Paul (Sales Mgr) allowed us to work an excellant deal very quickly. More

I stopped in August 7th 2012 to look for a new car for my wife; I was met by Gilbert Loya a very nice personable sales rep. I explained what I was looking for in price range from $30K to $43K Cash sale. Gilb wife; I was met by Gilbert Loya a very nice personable sales rep. I explained what I was looking for in price range from $30K to $43K Cash sale. Gilbert showed me quite a few cars and we spent two hours on the lot, I was comfortable and felt no presure with Gilbert, it was not the typical experiance that you that you find at so many dealerships that makes you want to leave as fast as you get there. I found a used Demo 2012 Dodge Citadel that was avertized on web site & window sticker REDUCED for sale for $42,800 so I made plans to bring my wife and kids back later that evening. We arrived @ 7 PM and after a test drive my wife and family fell in love with the Citadel, so we went in to the sales office to write up an offer. The experience was very plesant until we met Jeffery Prather the floor manager. Jeffery was everything that is so typical of the old school sales approach to car sales; avertize one price and switch to another. My wife made a cash offer of $39K knowing that Browning would counter offer. The Dodge Citadel had been on the lot for a long time and was the vehicale that the V.P of Browning drove. Gilbert Loya took the offer into his Floor Manager and when Jeffery Prather came in he approached us with the typical fake friend attitued, it was almost belittling like our offer was crazy, Jeffery came back with a sale price of over $50K. Jeffery raised the price of the car and was unwilling to budge on the price or meet in the middle somewhere around $40K to $42K. Jeffery even made the statement that he did not care about the car that we wanted to purchase or the price @ $50K as he could get another car to replace that one. We were confused at this point as to why he made that statement other than he did not want to make a sale. Jeffery Prather printed a fact sheet and continued to state that he could sell us a brand new Citadel for less money than the used one we wanted to buy. Jeffery never even ran our credit score so I really do think that Jeffery Prather did not want to make a sale. At around 10:00 PM, we left Browning Chrysler confused and mad about what just happened. I would do buisness with Gilbert Loya but would have no dealings with Jeffery Prather while he is on duty. More

I was in the market for a Ram 1500 express. First off let me say that Mary Jane was great during my few conversations with her via email and over the phone. My work schedule was very hectic at the time. let me say that Mary Jane was great during my few conversations with her via email and over the phone. My work schedule was very hectic at the time. Mary Jane understood that when I had the opportunity to visit the dealership, it would unscheduled and at a moment's notice. The day I ended up going to the dealership, Mary Jane was off that day. I called the dealership and notified them that I would be coming between 7 and 8 pm and to let the internet department know that I was coming. When I got there, noone from the internet department was there. A random gentleman greeted me in the parking lot and when I asked for an internet rep, he informed me they were all gone. He went to get a manager and that manager gave me to another salesman. That salesman (I do not recall his name) was not very knowledgable of the vehicles he had on the lot. He couldn't even tell me if there were any Ram 1500 express on the lot. While he was checking the computer, I found the expresses on my own just by looking at the stickers. As far as the options were concerned, I was already priced up through USAA (Mary Jane knew about this). The salesman did not seem to understand that. The vehicle he showed me did not have a hitch and a couple of other options I was looking for. But another vehicle on the lot did. I asked about that one, and he kept on saying that one costs more. I told him it costs as much as my USAA certificate says which Mary Jane knew about. He kept disagreeing. Long story short, I was tired of dealing with him especially after a 2 hour drive and advanced notice of my coming and no internet representative was there for me, a salesman that was not very knowledgable and I honestly felt like I was pawned off on him in the first place. I told Mary Jane shortly after that I was going to buy my vehicle locally. Which I did. I was not going to drive another 2 hours to deal with unknowledgable sales people and without guarantee that if not Mary Jane, but at least internet reps who are knowledgeable about USAA pricing would be there for me. More

Browning did not have in stock the interior color and equipment we were looking for so we were told that the one vehicle that was closest could have the missing equipment added. We made it clear that we equipment we were looking for so we were told that the one vehicle that was closest could have the missing equipment added. We made it clear that we didn't want a stick-on-the-dash control and microphone for the blue tooth system. We were assured that it would be to our satisfaction. Based upon this promise we purchased the car and after their ordering the wrong parts we finally got the back with the stick-on-the-dash control and microphone blue tooth setup. We protested to the salesman but were told that the sales manager said that as far as he was concerned they had met their obligation. I went to the dealership to speak to the sales manager in person and he assured me that he would check into the possibility of replacing the radio with one having a touch screen and that he would call me back. He never called back. We would not have purchased this vehicle if they had not promised to make the addition "to our satisfaction" and we now regret having purchased the vehicle at all. More

On April 14, 2012, I visited Browning after receiving a USAA pricing guarantee certificate. This certificate represents a "no haggle" price for the vehicle in question and it clearly states on the certifi USAA pricing guarantee certificate. This certificate represents a "no haggle" price for the vehicle in question and it clearly states on the certificate that the dealer is to honor this price. I had a trade to conduct in addition to the sale. When I entered the dealership, I immediately made contact with the salesman I spoke to on the phone, Gilbert Loya, prior to my arrival. He pulled the vehicle up that I wanted and sat me down for the negotiation. After waiting an hour for the appraisal of my trade, I was presented with an offer. Naturally, the offer on my trade was far below what I expected. I was not troubled by that, but I was troubled by the offer for the vehicle with my trade which showed the price of the new car $2000 more than my "no haggle" price. When I brought this to the salesman's attention he called in his sales manger who told me that the vehicle we were looking at was not the correct one. Without any additional explanation the sales manager left the room and did not return. After watching the salesman pretend to add up the numbers I realized that there was no other offer and I got up and left the dealer. Several days later the salesman called me to apologize for the way the negotiation went and told me that the dealership was short-handed that night and that he felt there was an opportunity to come closer on the price. Being a glut for punishment, I decided to try again. On April 21, 2012 I returned and was given the same exact offer on my trade and was given a price $2000 higher than my "no haggle" price. I once again brought the discrepancy up to the salesman who responded by bringing me a sheet that was intended to demonstrate that the price I was being offered was the lowest possible price they could give and that the dealer was already "losing money". Recognizing there was still no deal to be made I left. In summary, I came to Browning Dodge with a guaranteed pricing certificate through USAA and was given a higher price than the certificate both times without any explanation for the discrepancy. I am actively petitioning USAA's car buying service to remove Browning and Cerritos auto group from their dealer list. More

On Friday April 6, I notified Mike Tipton that I would be using my USAA certificate to purchase a Grand Caravan from him, and since this dealership is 62 miles from my home I requested a written quote before using my USAA certificate to purchase a Grand Caravan from him, and since this dealership is 62 miles from my home I requested a written quote before driving out there. He provided a written offer of $20,537 which I thought was fair, and we made an appointment to meet with him on Saturday at 4PM. Saturday morning I e-mailed him again, requesting he re-confirm the quote since it is such a long drive. His boss Lance Weaver wrote back, confirming the quote and requesting we bring our USAA certificate, which we did. Once we arrived at Browning, everything changed. Lance then told us "sorry, we made a mistake, the vehicle will cost $1,500 more!". When I stated that we had 2 written offers from them, they simply stated again that they had made a mistake, take it or leave it. When I stated my opinion that legally they were bound by written offers, their employee Walter chimed in, saying " good luck with that, we have lawyers on retainer for just this kind of thing." That's what this dealership is about to me: Offer: $20,537, revised offer : $22,007, Browning's integrity = $1,500. If anybody doesn't believe I have these written offers, please just e-mail me. More

I gave a mostly bad rating because I brought in my car in the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she had no idea if my car had even been looked at. An hour and a half later she called and gave me an estimate for over $800 to install parts that cost $150, I oked the $29 part and she said that it would be ready in a half hour. I've checked around and no one else wants to charge more than $350 for the other needed repair. As it was, to get my car back I had to pay $229 for a gas cap. I feel xxxxx. The other $200 is just for looking at it. I was under the impression that the already exhorbitant diagnosic fee would go towards the total repair including the parts and not adding the parts on top of it. More

Kim which is who I left the car with was very friendly and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the par and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the part) was cheaper and they matched the price for the part, still the total come out to $468 (including taxes/etc) which is way to much to replace a sensor and reset the computer. When Kim was not there and the car was empty on gas when I had left it with 3/8ths a tank in it. The interior was dirtier than when I left it and it just felt like the service was non personal and non caring. Another issue I had was my broken front seat was even more damaged when i came to pick it up. Overall I feel over charged and under valued as a customer. I don't think I received good enough service for the price. I knew from the moment I walked into the moment I picked up the car I was just a dollar sign. More

We used the internet to find the car we wanted at the best price and we drove 100 miles to the dealership. John Walters, our salesman, made it easy and almost fun and I don't remember the finance guys n best price and we drove 100 miles to the dealership. John Walters, our salesman, made it easy and almost fun and I don't remember the finance guys name but he was awesome. This was not just the best it was the only good experience we have ever had buying a car. Frahm should teach the course in customer service. We will be back next time. Thank you Frahm. More