Aaron Chrysler Dodge Jeep Ram

On April 14, 2012, I visited Browning after receiving a USAA pricing guarantee certificate. This certificate represents a "no haggle" price for the vehicle in question and it clearly states on the certifi USAA pricing guarantee certificate. This certificate represents a "no haggle" price for the vehicle in question and it clearly states on the certificate that the dealer is to honor this price. I had a trade to conduct in addition to the sale. When I entered the dealership, I immediately made contact with the salesman I spoke to on the phone, Gilbert Loya, prior to my arrival. He pulled the vehicle up that I wanted and sat me down for the negotiation. After waiting an hour for the appraisal of my trade, I was presented with an offer. Naturally, the offer on my trade was far below what I expected. I was not troubled by that, but I was troubled by the offer for the vehicle with my trade which showed the price of the new car $2000 more than my "no haggle" price. When I brought this to the salesman's attention he called in his sales manger who told me that the vehicle we were looking at was not the correct one. Without any additional explanation the sales manager left the room and did not return. After watching the salesman pretend to add up the numbers I realized that there was no other offer and I got up and left the dealer. Several days later the salesman called me to apologize for the way the negotiation went and told me that the dealership was short-handed that night and that he felt there was an opportunity to come closer on the price. Being a glut for punishment, I decided to try again. On April 21, 2012 I returned and was given the same exact offer on my trade and was given a price $2000 higher than my "no haggle" price. I once again brought the discrepancy up to the salesman who responded by bringing me a sheet that was intended to demonstrate that the price I was being offered was the lowest possible price they could give and that the dealer was already "losing money". Recognizing there was still no deal to be made I left. In summary, I came to Browning Dodge with a guaranteed pricing certificate through USAA and was given a higher price than the certificate both times without any explanation for the discrepancy. I am actively petitioning USAA's car buying service to remove Browning and Cerritos auto group from their dealer list. More

On Friday April 6, I notified Mike Tipton that I would be using my USAA certificate to purchase a Grand Caravan from him, and since this dealership is 62 miles from my home I requested a written quote before using my USAA certificate to purchase a Grand Caravan from him, and since this dealership is 62 miles from my home I requested a written quote before driving out there. He provided a written offer of $20,537 which I thought was fair, and we made an appointment to meet with him on Saturday at 4PM. Saturday morning I e-mailed him again, requesting he re-confirm the quote since it is such a long drive. His boss Lance Weaver wrote back, confirming the quote and requesting we bring our USAA certificate, which we did. Once we arrived at Browning, everything changed. Lance then told us "sorry, we made a mistake, the vehicle will cost $1,500 more!". When I stated that we had 2 written offers from them, they simply stated again that they had made a mistake, take it or leave it. When I stated my opinion that legally they were bound by written offers, their employee Walter chimed in, saying " good luck with that, we have lawyers on retainer for just this kind of thing." That's what this dealership is about to me: Offer: $20,537, revised offer : $22,007, Browning's integrity = $1,500. If anybody doesn't believe I have these written offers, please just e-mail me. More

I gave a mostly bad rating because I brought in my car in the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she had no idea if my car had even been looked at. An hour and a half later she called and gave me an estimate for over $800 to install parts that cost $150, I oked the $29 part and she said that it would be ready in a half hour. I've checked around and no one else wants to charge more than $350 for the other needed repair. As it was, to get my car back I had to pay $229 for a gas cap. I feel raped. The other $200 is just for looking at it. I was under the impression that the already exhorbitant diagnosic fee would go towards the total repair including the parts and not adding the parts on top of it. More

Kim which is who I left the car with was very friendly and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the par and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the part) was cheaper and they matched the price for the part, still the total come out to $468 (including taxes/etc) which is way to much to replace a sensor and reset the computer. When Kim was not there and the car was empty on gas when I had left it with 3/8ths a tank in it. The interior was dirtier than when I left it and it just felt like the service was non personal and non caring. Another issue I had was my broken front seat was even more damaged when i came to pick it up. Overall I feel over charged and under valued as a customer. I don't think I received good enough service for the price. I knew from the moment I walked into the moment I picked up the car I was just a dollar sign. More

We used the internet to find the car we wanted at the best price and we drove 100 miles to the dealership. John Walters, our salesman, made it easy and almost fun and I don't remember the finance guys n best price and we drove 100 miles to the dealership. John Walters, our salesman, made it easy and almost fun and I don't remember the finance guys name but he was awesome. This was not just the best it was the only good experience we have ever had buying a car. Frahm should teach the course in customer service. We will be back next time. Thank you Frahm. More

We went to look at a car, but didn't end up buying it. A few weeks later a salesman called us back to inform us that the car we were looking at went down in price, but when we got there they didn't know wha few weeks later a salesman called us back to inform us that the car we were looking at went down in price, but when we got there they didn't know what we were talking about, the car was the same price as before. This really annoyed me. More

Purchased a truck that was advertised as a hot deal only to find out that they switched vin numbers on my paperwork. Typical bate and switch. to find out that they switched vin numbers on my paperwork. Typical bate and switch. More

I have never seen such a horribly managed service department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns after I demonstrated the problems right in front of them! They even tried blaming me for clunks in the suspension and a noisy window regulator! Alan Megard lied to me, saying they had fixed my window, but when I picked up my car, the window was exactly the same, and on the repair invoice it said "could not duplicate". Also, Mr. Megard seemed annoyed and bothered whenever I called to check the status on my car, constantly interrupting me to talk with other people. My car was dirtier than when I brought it in, and had 20 more miles on it. The mileage wouldn't have bothered me if they had actually fixed something, but they had not. I would not recommend this dealership even in an emergency situation. It's worth having your car towed someplace else, even if it is farther away. More

Hideous in both sales support and service - Dealt with them for 3 years with repeated poor performance, Including:<br>- Providing me with sales documents for another customer - twice<br>- Failing to honor them for 3 years with repeated poor performance, Including:<br>- Providing me with sales documents for another customer - twice<br>- Failing to honor Due List on more than 4 occasions<br>- Failure to perform warranty repair on 3 occasions<br>- Warranty repair done poorly - brakes lasted 4k miles past warranty after being serviced several times under warranty - no compensation<br>- Addition of warranties by altering payment stucture - they provided the wrong documentation (see number 1) so unable to prove,but we suspect fraud.<br>- Overall the attitude of this dealership is summed up in the words of the service attendant - "They are never going to fix the problems with this truck - you should just sell it before it breaks again" - Nice More