Aaron Chrysler Dodge Jeep Ram
Norco, CA
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Good customer service Kenneth Simpson was very willing to help us get the vehicle we needed, He had great customer service. We are happy with the experience at browning. Kenneth Simpson was very willing to help us get the vehicle we needed, He had great customer service. We are happy with the experience at browning. More
Service advisor Doesn't Listen. Took in my Dodge Caravan for service, due it not always starting. They hooked up to computer said no problem with Caravan. That night did same as Took in my Dodge Caravan for service, due it not always starting. They hooked up to computer said no problem with Caravan. That night did same as before. It didn't always start right away. So I high recommendation not going some place that doesn't listen to you .I took to Miss. Brothers in Riverside they heard what I said and seam to have some ideas of what the problem might be. More
Oil change and recall I was very satisfied with my experience at Browning Dodge. Juan answered all my questions and was very helpful. I will be back for my 20k service I was very satisfied with my experience at Browning Dodge. Juan answered all my questions and was very helpful. I will be back for my 20k service More
2017 Ram first service I was very satisfied with the service that I received and was treated very well. I would recommend Browning to my friends and family. My youngest son I was very satisfied with the service that I received and was treated very well. I would recommend Browning to my friends and family. My youngest son just purchased a 2018 Ram and will be having it serviced at Browning dodge too. More
Shift lever locking problem. Dirk helped me understand the problem and even though they couldn’t fix it due to my timing they were a great help. The problem was the shift lever w Dirk helped me understand the problem and even though they couldn’t fix it due to my timing they were a great help. The problem was the shift lever would lock when trying to put it in park. Also all the gear indicators would turn yellow. It was a main wiring harness short. The harness was 7 to 10 days and couldn’t wait. Still they were very helpful and did not charge me for the work. They even washed my truck. More
Problem with transmission When I arrived I was greeted immediately. The service rep listened and wrote down all of my concerns and issues. I left my car but did not hear from When I arrived I was greeted immediately. The service rep listened and wrote down all of my concerns and issues. I left my car but did not hear from him. I called twice in the afternoon but had to leave a voice mail. I called again and he said he was not sure what was going on and would call me before he left for the day. I never heard from him. I waited until almost noon the next day and he still had not called me. I called and left a message again and he still did not call me. I called his supervisor and stated my concerns. The supervisor went to him and told him to call me. He still did not call, so I called the supervisor again who was shocked he still did not call and went to him and stood by him until he called me. Finally found out the part that was needed was not readily available. It might be 2 days, 2 weeks, 2 months before they can get the part but would be ok to drive until then. After the car was at the dealer for 3 days, I picked it up. No apology from the rep. I am old but I still deserve better service than this. More
Warranty issue Great service, air bag, start/ignition and seat belt lights were lit up and dealer found the problem within a day, definitely recommend this dealershi Great service, air bag, start/ignition and seat belt lights were lit up and dealer found the problem within a day, definitely recommend this dealership. More
Airbag Recall Recall taken care of quickly and very professionally! Available appointments made it convenient to get this done. Easy in and out, very upfront on ev Recall taken care of quickly and very professionally! Available appointments made it convenient to get this done. Easy in and out, very upfront on everything they were going to do. Excellent service. More
Getting it Right Finally the brake issue was resolved. Spending several years going to an independent repair shop I decided to return the Jeep dealer. Good job Mike... Finally the brake issue was resolved. Spending several years going to an independent repair shop I decided to return the Jeep dealer. Good job Mike... More
Best in town! Absolutely LOVE this dealership. Had previously gone to Moss Bros because that’s where I bought my car from and had nothing but issues with customer s Absolutely LOVE this dealership. Had previously gone to Moss Bros because that’s where I bought my car from and had nothing but issues with customer services and then say I needed a bunch of unnecessary work. Had my second opinion at Browning and the dealership is the total opposite! Great customer service and amazing service department. They even washed my car which Moss laughed at when I asked. LOVE LOVE Browning, feels good to have a dealership I can trust! More