Aaron Chrysler Dodge Jeep Ram
Norco, CA
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Too Busy and Too Long I had to take my 2 month old 2018 Jeep Grand Cherokee in for servicing, as my rear suspension failed. The dealership couldn’t even get to my vehicle f I had to take my 2 month old 2018 Jeep Grand Cherokee in for servicing, as my rear suspension failed. The dealership couldn’t even get to my vehicle for a few days because of their workload of vehicles, and when they did, it took over a week and half after to get all of the parts and fix my vehicle.....two weeks in all. Thankfully, they did arrange for a rental for me to use, which is the only reason I gave the review a 3. Beyond the long timeframe, I had to keep calling the dealership to find out the status of my repair, most of the time, getting the voicemail of the service writer. More
Keep 2012 Oil Change Excellent service as usual from Max and the team. I’ve been coming to the dealership for a couple of years and I am very pleased with the service. Excellent service as usual from Max and the team. I’ve been coming to the dealership for a couple of years and I am very pleased with the service. More
Recall Work and Airbag sensor going off Steve took good care of me today. Recall work performed with no problems and air bag light on dash was quoted for their one hour rate. They found it w Steve took good care of me today. Recall work performed with no problems and air bag light on dash was quoted for their one hour rate. They found it was going off due to debris under the seat. They moved the debris and waived the fee. While their service is usually good, today I was very impressed and am grateful for their service. More
Did not alleviate the problem? I took my truck in for some recall issues and I also told them about some other issues that I had. But they took care of the recall issues and didn’t I took my truck in for some recall issues and I also told them about some other issues that I had. But they took care of the recall issues and didn’t attempt to fix the other problems. When I asked them if it was all taken care of they said yes, I drive all the way home and found out they didn’t fix the problems! Or address them. More
Thank you Everyone was friendly and helpful!!! They were efficient and timely. Jose was polite and they had my truck done within 2 hours as opposed to another Everyone was friendly and helpful!!! They were efficient and timely. Jose was polite and they had my truck done within 2 hours as opposed to another dealer who told me all day. More
Good Experience Good service, just make sure to make appointment and EXTRA time when you drop off your car. This dealership now uses Uber to send customers home, very Good service, just make sure to make appointment and EXTRA time when you drop off your car. This dealership now uses Uber to send customers home, very nice touch! More
Service person Mike outstanding I have never found a dealership with good service people. I HAVE NOW. Very nice and I will not go any place else. I was very pleased with the servi I have never found a dealership with good service people. I HAVE NOW. Very nice and I will not go any place else. I was very pleased with the service team. More
Great customer service My service advisor was Dirk, he was very friendly and answered all of my questions, I had the best customer service with him. Great experience. My service advisor was Dirk, he was very friendly and answered all of my questions, I had the best customer service with him. Great experience. More
Nitemare!! Brought my 2008 Durango in for alternator replacement, kept my vehicle for 3 weeks, poor communication, I have the xtended warranty, tried to get othe Brought my 2008 Durango in for alternator replacement, kept my vehicle for 3 weeks, poor communication, I have the xtended warranty, tried to get other items repaired, transmission noise, transmission coolant line replaced, nothing was covered, who sold me the extended warranty, danced around all the issues and said not covered, I’m pissed!! Jose Garcia was my service writer, nothing covered, just tried to milk me for repairs he said not covered, don’t go here, find yourself a respectable mechanic, this place is a ripoff!! More
Amazing team The entire team @ Browning was amazing. I would Recommend this dealership to my family. Friendly staff and incredibly helpful. They made buying a car The entire team @ Browning was amazing. I would Recommend this dealership to my family. Friendly staff and incredibly helpful. They made buying a car a pleasant experience! Thank you all! More