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Aaron Chrysler Dodge Jeep Ram
Norco, CA
764 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 764 reviews
January 27, 2023
Mena Gendi was EXTREMELY helpful and was able to not only help me get ride to and from the dealership, but also help with quotes for tires as well. Very professional and was able to get things taken care of help me get ride to and from the dealership, but also help with quotes for tires as well. Very professional and was able to get things taken care of very quickly. Thank you! More
by Espikes
Employees Worked With
Mena Gendi
January 27, 2023
My 3500 Ram had a recall for high pressure fuel pump and tailgate latch. Max from this dealership reached out in approx. 2 weeks advising parts were available. Scheduled an appt. at my. convenience. My Ram tailgate latch. Max from this dealership reached out in approx. 2 weeks advising parts were available. Scheduled an appt. at my. convenience. My Ram demonstrated a code for engine check, I contacted Max and he got my truck in early, managed the code and performed warranty work. Max demonstrated great customer service! More
by Grumpei53
Employees Worked With
Max
January 01, 2023
Dealt with a salesman, a closer, then with the general manager. The general manger was antagonistic and condescending. Unbelievable that an owner of a dealership would employ such a disrespectful individu manager. The general manger was antagonistic and condescending. Unbelievable that an owner of a dealership would employ such a disrespectful individual. Getting ready to purchase a car within the next few days; glad our deal didn’t go through. More
by DP
Employees Worked With
General Manager
November 26, 2022
Very shady dealer. Expect them to try and pull all the tricks in order to fatten their bottom line, and sometimes borderline illegally. They won't honor their advertise Expect them to try and pull all the tricks in order to fatten their bottom line, and sometimes borderline illegally. They won't honor their advertised price. Will try and play every single game to make an extra buck, i.e. undervalue trade-in, dealer financing, financing addendum, which is illegal, and another form of market adjustment, make you wait and wait and wait, must insist on test drive, extended warranty. Basically the whole shebang and if you don't bite on at least one, they will magically just say it was just sold.... More
by NewBuyer
Employees Worked With
Jerry, Michael, Esmerelda
August 22, 2022
Stay away from this dealership. Worst dealership I have ever dealt with. When they are trying to sell they keep calling and calling. But once there is an issue they will not call b Worst dealership I have ever dealt with. When they are trying to sell they keep calling and calling. But once there is an issue they will not call back. Have been calling the pst 2 weeks. Left voicemails, left messages with other employees, sent emails and they just won't call back. More
by Jerry
Employees Worked With
Sia
July 27, 2022
I retracted from the Google review, the managers tell their salesman to offer anything just to make the sale, and when is time Honor their lies (no payments for 90 days) and they go fast through the pape their salesman to offer anything just to make the sale, and when is time Honor their lies (no payments for 90 days) and they go fast through the paperwork so you don't catch it. Now my wife is getting slammed with late payment notices and when she called the dealer this guy name Moss one of the managers we talked to about this a month ago and told us he would take care of it, told my wife, he suggested she make her payments, this place used to be called Brownning Dodge they had the worst costumer service, they changed the name but that's all they changed, same xxxxty service. Now I know why I never went back. Anyway be careful in this place, they smile till they make their sale. After that they don't G.A.F. More
by Usmc
Employees Worked With
Jerry
July 23, 2022
I had to drive over 86 miles to visit this dealership. I am a veteran who has served my country and I have never seen such bad service. The sales manager was dishonest which bordered on fraudulent. They k I am a veteran who has served my country and I have never seen such bad service. The sales manager was dishonest which bordered on fraudulent. They keep none of their promises. It felt like buying a car during the eighties, so much deception, so much deflection. I would never buy a car from them again and would never ever recommend this dealership to anyone. I plan to file a complaint to the better business bureau that is how upset and disappointed I am with this treatment. My name is michael More
by molds7
Employees Worked With
sales manager
March 14, 2022
Our initial contact with this dealer was through internet sales. We’ve done internet vehicle purchases for the last 20 years. This sale started just fine and we agreed on a price. The vehicle was still in sales. We’ve done internet vehicle purchases for the last 20 years. This sale started just fine and we agreed on a price. The vehicle was still in transit and when it arrived on the lot, we were contacted. We arrived at the dealership and chose the vehicle to purchase. Unfortunately this is where it got very arduous and shady. Not only did they not want to honor the price, they started the standard deception tactics that we all know of and the price grew by $10000. To shorten the story, we went back and forth for 3 hours and ended up back at the agreed price with the exception of requiring an added fee for an etched vin verification system that supposedly was factory installed. It wasn’t and it consists of stickers placed on the body parts. What a joke. We were told if we used our credit union extended warranty, they wouldn’t use OEM Mopar parts. We know that’s not true. We were told their extended warranty was a Mopar warranty, not true. Third party warranty through EG just like the credit union. The misdirection and deception was sad and only because we had driven a long distance did we decide to stick it out. The final hit was when we finally arrived at a price and then we’re told if we didn’t buy the dealer extended warranty, we couldn’t buy the truck. Incredible stipulation that we have never experienced. The positives were, we never had any angry discussions and all the people we dealt with were friendly, 5 in all. By the way, the representative assigned to close the deal had never closed a deal and she was thrown into the deep end. Very unfair to do that to a employee. This all ended fine when we finished with Jim in Finance. He was a true professional and finished the deal with ease. The really sad part is all this could have been avoided if they had just stuck with the agreed upon deal. I would never recommend this dealer for all these reasons. Maybe it’s this dealers philosophy. My recommendation is keep the friendly attitudes, stopping lying and train your staff so they can complete a deal without the games. We love the truck and it’s reflective of a great Ram product. If your dealership reflected the same quality, you would excellent. More
by LT
Employees Worked With
Jim is the only one that deserves recognition
