AUTO'S OF CHICAGO

I went to 3 different car dealers to look a 2019 BMW X5 and I wound up buying from Autos of Chicago because they were the easiest to deal with and I drove away knowing that not only did I get my moneys wor and I wound up buying from Autos of Chicago because they were the easiest to deal with and I drove away knowing that not only did I get my moneys worth I was treated well and that means a lot to me. More

The purchase of my 2018 Tacoma seemed flawless until delivery. The delivery driver only spoke Russian so he could not note how unhappy I was with the missing high dollar floor mats, the cracked windshie delivery. The delivery driver only spoke Russian so he could not note how unhappy I was with the missing high dollar floor mats, the cracked windshield (which cracked in transit), or the missing three headrests. After working out some financing issues with AoC (their mistake as they failed to calculate taxes for my county), they told me the windshield was not their fault, took no accountability for the driver, told me I could buy replacement mats, and finally agreed once I raised a complaint about how I was being treated to buy replacement headrests for me. I was assured these were ordered, even via screenshot. Those supposedly got lost in shipment and they were ordering another set. That was now four months ago, and I am at 6 months since purchase. Even getting a response from anyone is getting more and more difficult when I call. I would say you could buy a car here, but highly recommend you DO NOT have them ship it. They obviously do not care about follow up customer service. A message to management: if you can resolve JUST the headrest issue above, I will update this to a more favorable review. More

I’ve never bought a used car. Visited a few dealerships around till I found what I’m looking for called and made a test drive appointment, went there everyone was friendly, the sa Visited a few dealerships around till I found what I’m looking for called and made a test drive appointment, went there everyone was friendly, the sales knew what he’s doing finance manager really worked for me. Thank you team I’m happy with my new car More

Terrible experience on many levels. Zero follow-up to questions and an offer. I would use caution when dealing with this dealership. Zero follow-up to questions and an offer. I would use caution when dealing with this dealership. More

I just wanted to share my experience with autos of Chicago!! I bought my new land rover a month ago and im so happy with it Chicago!! I bought my new land rover a month ago and im so happy with it More

STAY AWAY YOU WILL THANK ME LATER. Weird policy, negotiate price first before test drive? Why would I waste time and the car drives like crap, It’s a used car not new. Unscrupulous practices please negotiate price first before test drive? Why would I waste time and the car drives like crap, It’s a used car not new. Unscrupulous practices please look elsewhere. More

Not trustworthy - stay far far away from this dealership. This is the kind of place that gives used car salesmen a bad name. They lied and took advantage of our misunderstanding of how the laws governing car This is the kind of place that gives used car salesmen a bad name. They lied and took advantage of our misunderstanding of how the laws governing car dealership sales work. We saw a truck online and called to confirm availability. They said it was in stock and still for sale so we went to see it. We liked the truck and we committed to buying it. As part of his sales pitch the person helping us told us that someone else was interested in the truck but that they had refused to put down a deposit so it was still available to us. We did not need financing and said we could purchase the truck with cash or a check. The salesperson told us that they would have to hold a check and make sure it cleared before we could pick up the truck, so they preferred cash. We said that would be absolutely fine but since it was Saturday and the bank was closed it would be easier to come back on Monday to pick up the vehicle. We asked what we needed to do to make sure the sale was good and he asked us to put down $500 and sign some papers and then we would be able to come back Monday with the balance and take the truck with us. He also asked us to wait a bit for the finance manager which we agreed to do. Later after he spoke with her, he came back and told us she had several people in front of us so he would just run our card for the deposit and see us on Monday. Monday morning comes and we get a voice message saying that they were so sorry but they had made a mistake and the other interested party was approved for financing and now the truck was sold and gone, but they had another truck (newer and more expensive) that we could buy if we wanted. We were very startled because we thought we had actually purchased the truck, if we had happened to have the cash with us on Saturday the truck would have already been gone. After looking into this, we found out that unscrupulous dealers can do this anytime they want. They make more money off of financing, so they took our money in case the other party didn't come back and buy. When he did, they threw away the sale to us and sold to him. This is legal, but what they told us was dishonest. Based on what they said, we thought we had already purchased the truck and that they just wanted us to come back with the rest of the cash and to complete more paperwork because they were so backed up with customers. If the other party had been approved already the truck would have been unavailable and most likely gone. If they had been HONEST when we asked what we needed to do to buy the truck on Saturday, we would have taken the money from a different source brought it back and left with the truck that day. The worst part of this is that they lied and then acted like it was all a misunderstanding. They will of course refund our downpayment, but so what? It takes a huge effort to find a good vehicle right now and they completely lied and wasted our time. NEVER SHOP HERE. More

Good place to buy a car Thanks guys. I appreciate the deal and al that you picked me up from the train station. I really like the car too. Everything worked out good. Thanks guys. I appreciate the deal and al that you picked me up from the train station. I really like the car too. Everything worked out good. More

Good place to buy a car Thanks guys the car you gave me a good deal and runs great. The new owners are nice humble too. Now it’s famjly owned. Thanks Thanks guys the car you gave me a good deal and runs great. The new owners are nice humble too. Now it’s famjly owned. Thanks More

SELLS TOTALED OUT CARS ince January 2018 I had been saving for a dependable reliable car, I had gotten myself in financial trouble and my parents (I’m 22) told me “no more h ince January 2018 I had been saving for a dependable reliable car, I had gotten myself in financial trouble and my parents (I’m 22) told me “no more handouts.” I wanted a more reliable car, specifically an SUV (to fit friends in, good in snow, etc) so that i can go back to school and get my degree and save money and get a better job. I went to work basically full-time in january working at jewel at $9/hr i worked 50-60 hours a week to pay off debt and save for a new car. I put in the long hard hours, and finally at the end of may I signed off on a new-to-me 2006 Honda Pilot with less than 100,000 miles. bought and paid for with cash, in full. I was so proud of myself, because i set a goal and actually reached it i felt so good because now I actually owned something that was mine bought and paid for by myself. Three months after i purchased the car, the transmission began slipping i brought it to a locally owned shop and asked for some help. Thats when my happiness turned to sheer HORROR as the gruesome past of this car had been exposed…..it had been in an accident that totaled it, the car was then put together piece by piece to give the appearance that nothing had been wrong with it. THIS CAR WAS SOLD TO ME WITHOUT A WORKING AIRBAG SYSTEM, ABS SYSTEM OR EVEN SEATBELTS and to think I put my family, my friends, my loved ones in this car and drove around in it without even questioning this car’s safety and integrity. I was horrified because if i would have been in an accident, this car would have done absolutely nothing to protect me or my passengers in an accident meaning we could have been killed. To this day, I am still haunted by the fact that I had no idea i was driving a coffin on wheels. I called the dealership in which i got the car and asked for my money back, I was told to “xxxx off” and was hung up on. After doing extensive digging online with the VIN number, i uncovered pictures of the SUV BEFORE it had been repaired and its SHOCKING. THIS CAR SHOULD NOT HAVE EVER BEEN PUT BACK ON THE ROAD. I hired an attorney, who tried to negotiate with the dealership, and they will not do anything to get my hard earned money back, after i poured my blood, sweat and tears into buying this car, literally dropping school to buy it. They only want to “fix” the airbag system to make the car “roadworthy” again, okay fine the car would have airbags, but how do i know that the structure of the car would hold together in an accident? How would i know if it would protect me and my family? ALL I WANT IS MY MONEY BACK AND A RELIABLE CAR!! I am writing this to make sure that my story is heard and to warn everyone to STAY AWAY FROM PREMIER AUTO HAUS RUN AWAY AS FAST AS YOU CAN!! THIS DEALERSHIP IS A SCAM!! FALSE ADVERTISING AS IT WAS ADVERTISED CLEAN AND CLEAR TITLE.!!! as you can see from the attached pictures, this car should have never been sold. and i conclude with this: would you want YOUR family driving around in this car? More