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AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE

Portsmouth, VA

4.6
43 Reviews
Locally owned and family operated since 1989, Auto city offers the small business appeal with a big inventory to back it up. No pressure, No gimmicks, No haggle, just cars!
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3512 Airline Blvd

Portsmouth, VA

23701

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Showing 43 reviews

March 28, 2025

Fast and Easy. Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next d More

by virtual_barner05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

AWESOME! Thank you so much.

March 25, 2025

The people at auto city were amazing and very patient with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very w More

by mitchellkm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much. We strive for a hassle free experience ( No Pressure, No Haggle and No Gimmicks) and WE LOVE CHILDREN.

March 17, 2025

The service was excellent and it didn't take long to get everything done . Thanks to the team with the service that was provided . More

by peterson4zion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy
Mar 17, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you!

March 08, 2025

Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend More

by rakewilliam1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

thank you

February 07, 2025

I understand the car was purchased "as is," BUT the salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove c More

by e-male47
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Hannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Hi, I am so sorry for any negative experiences you have had with your purchase. We try to be as transparent as we can. I see that we sent videos of the vehicle prior to the sale so you could review. The lights all worked and were checked by an independent Virginia state inspection station. The door locks work but require the key to lock them and unlock them by using the trunk key hole. I understand the vehicle has some age on it as it is almost 20 years old and when we spoke on the phone I did mention that its not a brand new car but runs and drives well in my opinion. We did do some reconditioning work to the car but at a $4800 price tag we did not make it brand new but we prioritized the most important repairs and state inspection items. This car was a pretty awesome value at $4800. I am happy to provide the state inspection ( muti point inspection) that was completed per Virginia law. My door is always open and my phone is always on ( I am happy to help in anyway possible) . 757-705-4199. I am so sorry for any inconvenience.

January 31, 2025

I am a repeat customer an have had nothing but good experiences. This time was even better Matt was great. More

by amanda.lunceford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

AWWW Thank you so much for the kind words

January 07, 2025

Matt hannon was incredible! So helpful and kind walked me through everything and answered every question with a smile. Genuinely seemed so happy to help! More

by Kjayyy
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt hannon
Jan 07, 2025 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

AWWW I am so glad to have had the chance to help you!

November 18, 2024

The sales person Tim was not pleasant to work with. He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experie More

by fredlevarity
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Hannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

I am so sorry to hear about your experience. Rest assured customer service is a top priority at Auto City and has been the foundation of our company since its inception in 1989. I would love to hear more about this. Allow me to share my personal cell number 757-705-4199.

November 08, 2024

After 2 weeks of trying to find the car I wanted I ended up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was l More

by makalapolston
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much! I am so happy we were able to help you. No pressure, No haggle, No gimmicks :)

October 11, 2024

The salesman was great but the follow with customer and follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. More

by ministervlharris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Oh no, I am so sorry we missed calling you back on something. Here is my personal cell so you can reach me anytime 757-705-4199. i am so sorry for the misstep in communication.

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