Back

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE

Portsmouth, VA

4.7
36 Reviews
Locally owned and family operated since 1989, Auto city offers the small business appeal with a big inventory to back it up. No pressure, No gimmicks, No haggle, just cars!
Contact Dealership

3512 Airline Blvd

Portsmouth, VA

23701

Directions

By Type

Showing 36 reviews

November 18, 2024

The sales person Tim was not pleasant to work with. He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experie More

by fredlevarity
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Hannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

I am so sorry to hear about your experience. Rest assured customer service is a top priority at Auto City and has been the foundation of our company since its inception in 1989. I would love to hear more about this. Allow me to share my personal cell number 757-705-4199.

November 08, 2024

After 2 weeks of trying to find the car I wanted I ended up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was l More

by makalapolston
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much! I am so happy we were able to help you. No pressure, No haggle, No gimmicks :)

October 11, 2024

The salesman was great but the follow with customer and follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. More

by ministervlharris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Oh no, I am so sorry we missed calling you back on something. Here is my personal cell so you can reach me anytime 757-705-4199. i am so sorry for the misstep in communication.

September 28, 2024

There aren’t many small dealerships I would feel comfortable buying a car from. I liked this one so much, I bought two! They actually care and work with you. We will be looking here first for any fu More

by JMB.KLB
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

We really appreciate this !

September 28, 2024

I would recommend this dealership to anyone. Matt was informative, honest, and very helpful. Thanks! More

by shaquaisacooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much !!!

August 22, 2024

This was by far the easiest car buying experience I've ever had. I found a car online. and called to see if it was available and it was. Then i filled out the application online and Tim called me with all More

by juans330
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much!

June 17, 2024

The manager matt was extremely friendly and helpful in getting the vehicle I was interested in and helping any problems that came up More

by kenstaten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrius Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you very much!

June 15, 2024

Smoothest car buying process I’ve been through. Zero issues with my new car, very open and easy communication with the sales team, no haggling no hidden fees. More

by Karina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you

April 18, 2024

everything went well with the vehicle i wanted , thanks to sales. they helped me a lot More

by joshuawest757
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrius Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thanks !

April 15, 2024

I would Recommend this dealership to my friends, family and neighbors .I really like the Great service and friendly people at this dealership. More

by tthomas223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...