ALM Roswell

The process was easy. They were friendly and efficient. I can't believe how fast it all happened. Steve was honest from the moment he was referred to me. I can't believe how fast it all happened. Steve was honest from the moment he was referred to me. More

I recently purchased a BMW 528I from ALM and have been very pleased with the purchase. It was the exact car I was looking for at a good price. Steve was very good to work with and the entire experience wa very pleased with the purchase. It was the exact car I was looking for at a good price. Steve was very good to work with and the entire experience was very pleasant and easy. Steve gave me his cell phone and he was available both before the purchase and afterwards. ALM promised some after purchase work on the car and they followed up accordingly. No problems whatsoever. I would recommend ALM and highly recommend Steve. More

They were very friendly and my Salesman was very attentive. However, I purchased the car on May 20, 2012, and as of August 7, 2012, I still do not have the title so I cannot get a license tag for t attentive. However, I purchased the car on May 20, 2012, and as of August 7, 2012, I still do not have the title so I cannot get a license tag for the car. The person responsible for getting the title refuses to speak to me, and one of his employees calls me periodically and says it is probably going to be two more weeks. It has been 11 weeks already and still no title with no reasonable expectation of when I will receive it. More

Steve Cole was the consummate professional. He followed up with us as committed after our initial visit, and worked with us until he found the perfect car at the right price. up with us as committed after our initial visit, and worked with us until he found the perfect car at the right price. More

Steve Cole was AWESOME! He made the great deal I got smooth and easy. Financing went well too. I'm Super happy with my purchase. smooth and easy. Financing went well too. I'm Super happy with my purchase. More

I found the vehicle that I purchased online. I went in to the dealer and test drove the vehicle and loved it. The finance process was extremely quick and easy. The vehicle was impeccable. Steve was great to the dealer and test drove the vehicle and loved it. The finance process was extremely quick and easy. The vehicle was impeccable. Steve was great to work with. I would recommend them to anyone. More

Don Zorn is an Awesome guy! We had an amazing car shopping experience once we found Don at Atlant Luxury Motors! We pretty much purchased this car sight unseen and to our great pleasure..we arrived shopping experience once we found Don at Atlant Luxury Motors! We pretty much purchased this car sight unseen and to our great pleasure..we arrived in Atlanta after a 3 hour drive and found our 2009 Mercedes CLS 550 Better than we even expected! and...to top it all off...we left the dealership with my beautiful mercedes..at EXACTLY the price we had agreed on!! My husband sold cars for 12 years before starting his insurance agency... my son is the lead diesel mechanic at a dealership.... so making those 2 happy is not easy! But, Don Zorn is an honest and great guy who has earned himself repeat business for years to come! When ever we're in the market to add to our little car collection...we'll be back to see Don!! Thanks again for everything!!! More

I worked with Don Zorn on the purchase of a BMW Z4 (09). Don is a sales professional, and throughout the process he patiently answered my questions about the vehicle in a very friendly, knowledgeable, and h Don is a sales professional, and throughout the process he patiently answered my questions about the vehicle in a very friendly, knowledgeable, and honest manner. Don quickly arranged all the details and offered to meet me at the train station (with the car) since I was traveling to Atlanta by air. Don's enthusiasm and professionalism is evident and sets him apart from many in the auto sales business! My experience with the entire buying process was excellent. I would certainly recommend Don and Atlanta Luxury Motors! - Bill B. More

Bought a ES350 from ALM back in April which had some rusted chrome wheels and the rear bumper was sticking out on the side. Salesman ADAM says those can be fixed and gives us a dealer "WE OWE YOU", tel rusted chrome wheels and the rear bumper was sticking out on the side. Salesman ADAM says those can be fixed and gives us a dealer "WE OWE YOU", telling me that their service center will fix those issues. I drop the car off and for 2 weeks, all they did was repaint my front bumper which was completely not what I needed to get done. They double-sided tape my rear bumper to have a temporary fix that came back off. They scratched up my hood from washing and waxing my car. For my chrome wheels, they claimed they did not fix it and they will have to send the wheels off to someone who can fix it, but, they will have to find someone before they can do anything. Told me that give them another week to find someone and they will call me back. Well, one week later they have not called and so when I call them, and they forgot who I was. This is some kind of sick joke they play with customers. They loop your calls around like they don't know what they are suppose to do and transfer you back and forth from the service department to the salesman. No one takes responsibilities in this business and it apparently seems like, they don't care at all. Do not believe anyone here with anything they say or have written in this matter. Matter of fact, do not go there at all to purchase a vehicle since they will just scam you. More

I bought a 2010 lexus is250 with 18,000 and discovered when I got the car home and washed it, that the paint job was messed up. I took it back on a saturday and showed it to the dealership and was told t when I got the car home and washed it, that the paint job was messed up. I took it back on a saturday and showed it to the dealership and was told to bring it back on a monday when Chevy could look at it to see if it could be buffed out. I had to take off from work to have the car looked at on monday, because Chevy was leaving early. He told me that the car could not be buffed out that it would need painting. I told this information to Rayjay who sold me the car and he stated that I needed to talk to Richard Ward who was on vacation. I called a few days later and asked if Richard was in the office. I was told he was and then I was transferred to his voice mail. I left a message and a few days went by with no response. I then called back again and had them leave him a written note. Once again I had not response back. I then called and finally spoke with him and he said he would talk to Chevy and call me back in 10 minutes. Around 5 hours went by and I never heard from him, so I called once again. I made plans to take my car back to the dealership for the third time to have him look at it. I told him the hood, both side panels and the top had damage to the paint job. He then told me that the car was from Florida and that the damage was caused by love bugs. He then proceeded to tell me that he could paint the hood and that was all. When I returned to pick the car up.....which they did not even let me know was ready until I called them about it....I could not even get a receipt showing the work that was done. Rayjay sent me down the street to the body shop and they in turn told me the receipt was at the dealership. Once I went back to the dealership Rayjay told me the owner Faisal was in a meeting and could not be interrupted. I went to Faisal office and demanded a copy of the work that was done and told him the only damage that was fixed was the hood. He told me to come back the next day when the guy who repairs chips in the paint could look at it. I once again took the fourth day of work off early to take my car back. The person could not fix my paint job and Chevy explained to me that I should have had the car washed before I bought it. I told him I would not have spent $31,000 on a used car that needed a paint job and he told me that someone else would have bought it. I have never experienced should a lack of customer service in my 47 years. Once you sign the paperwork this dealership is done with you. I had a much better experience with Carmax and would use them next time. More