ALM Roswell

Garrett Banks, Salesman, was very professional and personable. He met all my needs as promised. There detailer did a very good job also. I will return to this dealership when it's time to trade agai personable. He met all my needs as promised. There detailer did a very good job also. I will return to this dealership when it's time to trade again. More

Took my car in for a simple full synthetic oil change. I purchased a groupon. Upon returning home and letting my vehicle sit over night I was pulling out of the garage the next morning and noticed a huge oi purchased a groupon. Upon returning home and letting my vehicle sit over night I was pulling out of the garage the next morning and noticed a huge oil slick on my garage floor. I called immediately to let them know what was going on. Took the car back in the same day. They told me that they had to drill the oil plug out to drain the oil and they put in a new oil plug. They drained the oil again and replaced the oil plug with a new one. They said that the car has a major oil leak around the oil pan gasket and that the gasket needed to be replaced. I never have had an oil leak before taking it to Atlanta Luxury Motors. I told the service manager "Ronnie" That I would make an appointment to get the gasket replaced. Upon leaving the front end of my car starting making noises when I applied the brake. Totally new never heard this creaking crunching noises before they serviced the vehicle. I called them today and spoke with Ronnie to let him know that the oil leak was still not fixed and that there are now the creaking crunching noises coming from the front end of my car. He said "Well, I am sorry that you are having all of these problems. I should have charged you for the new drain plug I put in plus the labor but I didnt." I am totally convinced that they try to lure folks in the door with this groupon deal to cause more issues with your vehicle. Ronnie said in conversation that he couldn't believe that the owner of Atlanta Luxury Motors could even afford to do a full synthetic oil change and that he was a complete xxxxxx for thinking it was logical to have such a deal. Ronnie also said that they buy junk and make it look like new. I found that very weird and I felt very uncomfortable after he said that. When I brought my car back in for the oil leak Ronnie was very short and very rude and snatched my keys from me. I had to beg for a receipt for the oil change. This is very poor customer service let alone the problems that have occurred with my vehicle just by simply changing the oil. This place is a scam!!!!!!!The folks there are very rude and very impatient. Very unprofessional. Please think twice before you purchase or service your vehicle with this place. I took my car to BMW today and I now have about 1400.00 in repairs because of these people. In the future I will think twice about buying oil changes from groupon and always have my car serviced at the BMW dealer! More

This was the absolutely best experience I have every had purchasing a vehicle. Don (Zorn) was extremely knowledgable and answered all questions accurately and with confidence. He walked me through the pro purchasing a vehicle. Don (Zorn) was extremely knowledgable and answered all questions accurately and with confidence. He walked me through the process of purchasing this vehicle and went the extra mile time and time again as my work schedule made it difficult for me to be in contact. I would absolutely send anyone thinking about purchasing a vehicle to Don as I honestly believe he will genuinely take care of them. He should be SALESMAN OF THE MONTH!!!! More

I worked with Don Zorn. I found the exact car that I wanted on Autotrader. It had low miles and a clean Carfax and clean Autocheck. After a few phone calls, Don and I closed the deal. I flew down wanted on Autotrader. It had low miles and a clean Carfax and clean Autocheck. After a few phone calls, Don and I closed the deal. I flew down to Atlanta and picked up the car. The process was great. I flew in, Don picked me up off the MARTA and we went to the dealership. The paperwork was 90% done when I got there. I suggest if you want to work with someone who is willing to earn your business and treat you fair, please give Don a call. Thanks again Don!!!! Justin- More

I had a great experience here at Atlanta luxury motors. I walked in got great service and got the car I was looking for with a price to match!!! Ask for Don zorn!! He went above and beyond to make sure I g walked in got great service and got the car I was looking for with a price to match!!! Ask for Don zorn!! He went above and beyond to make sure I got everything I wanted!! I highly recommend to anyone looking for a great car and a painless car buying experience!!! And will definitely buy my next car here! More

We met Garrett at the door and the experience did nothing but go up from there. There was no pressure and when we did not find the car we were looking for he proceeded to locate the perfect car for us that w but go up from there. There was no pressure and when we did not find the car we were looking for he proceeded to locate the perfect car for us that was in transport. We are very particular when it comes to even a used car so the car had to be exceptional for a pre-owned vehicle. We were not disapointed in the car or the dedicated, professional service delivered by Garrett and the rest of the support staff at ALM Roswell. Curteous, friendly and knowledgeable about sums him up! Thanks from Robert and Teresa for the great E-Class Mercedes and of course we would buy again from the professionals at Atlanta Luxury Motors! Robert and Teresa S. More

I went up and took a look at a few cars. Michael Freeman was my contact. He was very honest, and made things very comfortable. He did not bog me down in details but was able to give me an honest opinion o was my contact. He was very honest, and made things very comfortable. He did not bog me down in details but was able to give me an honest opinion on several cars. He guided me away from certain cars and did so very professionally. He was polite and helpful. It was a very good experience, and mostly due to his supervision. More

Garrett was so fantastic the entire process. He was direct and honest. I will use them again in the future. It was a great experience. direct and honest. I will use them again in the future. It was a great experience. More

Garrett was prompt, professional and courteous. He took care of me from start to finish and was able to provide details about my purchase. I was thoroughly impressed with the way in which Garrett handled care of me from start to finish and was able to provide details about my purchase. I was thoroughly impressed with the way in which Garrett handled my transaction, which was all online. I will definitely be doing business with ALM in the very near future. More

My husband and I went in to the dealership for the first time to look at SUV's. Our salesperson Rand Hopper was wonderful! He took the time to explain the different features available on the vehicles we w time to look at SUV's. Our salesperson Rand Hopper was wonderful! He took the time to explain the different features available on the vehicles we were looking at and was extremely patient while we narrowed it down to the Acura MDX. When we finally completed the transaction, he personally went out in the pouring rain to help me transfer my personal items from the old car to the new one. I can not begin to express what a great experience we had at this dealership. Everyone involved in our sale went above and beyond to ensure our satisfaction, we can not recommend this dealership enough. Sincerely, Carol Ann NeSmith More