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1,340 Reviews of ALM Nissan Newnan - Service Center
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January 15, 2019
NO Manual does not fit in sold as is Purchased a used 2015 3500 NV cargo van after getting it home, had my mechanic go through to make sure all the things were as say it was. First thing Purchased a used 2015 3500 NV cargo van after getting it home, had my mechanic go through to make sure all the things were as say it was. First thing the mechanic said where's the manual called back to see and they told me the car was sold as is, I told them what my mechanic is say it and my lawyer that is it is a hazard to the person buying the automobile if there is not a manual of instruction on what to do it use the car improperly seen how it is a new vehicle for you consequently, the manual does not fit in the parameters of as is that is like selling the car and saying it's missing a wheel will you take it the person would not because it is a hazard manner they then said they would give me one for $50 but not for free Nissan seem to have been a better place while I was there but as you say poor the covers back you'll find wrinkle sheets. More
by Cargo Van manual book
Employees Worked With
Parts Mike said know to manual book
January 14, 2019
Oil change and tire rotation Great place with friendly staff. The whole experience from purchasing the vehicle to maintenance has been a great experience. Recently made an appoint Great place with friendly staff. The whole experience from purchasing the vehicle to maintenance has been a great experience. Recently made an appointment for service and was in and out in no time. More
by MISTYLJOHNSON
Verified CustomerEmployees Worked With
Kassay
January 13, 2019
Perfect My experience was great I definitely will be back staff were very courteous and professional nd made me feel like the wanted my business and were happ My experience was great I definitely will be back staff were very courteous and professional nd made me feel like the wanted my business and were happy to help me with my service More
by KAYLA112197
Employees Worked With
Brad Hayworth, Josh Johnson, Tripp Harper, David Lass
January 11, 2019
Oil change I scheduled a 2:30 pm oil change, and they took the truck right away, and it was done in half an hour. No problem. I scheduled a 2:30 pm oil change, and they took the truck right away, and it was done in half an hour. No problem. More
by SCOTT.ADDISON
Employees Worked With
Christi Gates, Karen Pritchard
January 10, 2019
Karen was Awesome and very informative If Karen is not apart of the management team she needs to be considered and promoted to the management team. Karen shows great empathy and surpasses y If Karen is not apart of the management team she needs to be considered and promoted to the management team. Karen shows great empathy and surpasses your customer service goals/and I feel that she could teach, train and motivator a team if promoted. I work in management and see that she is a born leader with natural talent. More
by DENIMKB
Employees Worked With
Karen Pritchard
January 10, 2019
Fast, friendly The service department at Nissan of Newnan did an amazing job as always providing fast and friendly services. Working with Karen is always a pleasure The service department at Nissan of Newnan did an amazing job as always providing fast and friendly services. Working with Karen is always a pleasure. More
by MrsSmith
Employees Worked With
Karen Pritchard
January 10, 2019
An amazing experience I was blown away by the customer service I received from Kassaye. He was very honest from start to finished. He made sure I was able to get all my er I was blown away by the customer service I received from Kassaye. He was very honest from start to finished. He made sure I was able to get all my errands done through out the 2 days my Pathfinder was in the shop for repairs. The way he took care of me is why this is my 2cnd car purchase from Nissan of Newnan. More
by LISAUDDIN25
Employees Worked With
Kassaye
January 10, 2019
Awesome experience I appreciate Karen helps and support. The service department at Nissan of Newnan did an amazing job as always providing fast and friendly services. Wo I appreciate Karen helps and support. The service department at Nissan of Newnan did an amazing job as always providing fast and friendly services. Working with Karen is always a pleasure More
by SKZIAUR77
Employees Worked With
Karen Pritchard
January 08, 2019
Third Visit..Disappointed When I arrived at the service desk, I was asked by the associate if this was my first time paying for service. It was my first time paying since my fi When I arrived at the service desk, I was asked by the associate if this was my first time paying for service. It was my first time paying since my first two oil changes and tire rotations were included with the purchase of the vehicle. I feel that the associate was trying to upsell me on services since it was my first time paying. I told the associate that I only wanted the oil change and tire rotation that I had scheduled. I also had a coupon for those services for $39.95 that I had verified as valid with the associate who had called me to set up my appointment. The associate at the service center then informed me that he could not honor this particular coupon but could honor another one on the same email I had received for $64.95. He said it was because of the particular oil that I have to have for my car. He then continued to try and talk me into getting additional services for my vehicle that I had already declined. The waiting area in the service department is very clean and well maintained. After my car got finished in a timely manner, the associate again told me to make sure that I got the services (changing of the air filter) done to my car that I had declined. I will make sure that I have the air filter changed, but I am unsure if I will be returning here to do so. I have never had the feeling of being taken advantage of because I am woman at a car dealership before, but I sat in the waiting area with that feeling. I will make sure if I return to bring my husband or let him take my car in because I do not want to come back to the dealership alone. Why would an associate even ask if this is the first time paying for services? This was the opening line for this associate, and it immediately made me feel uncomfortable and targeted. It is really a great disappointment because I have had nothing but amazing experiences with Nissan of Newnan before this service appointment. More
by Unknown123
Employees Worked With
Unsure of his name
January 08, 2019
Awesome service From the time I pulled up great customer service, to being introduced to the advisor rep-fantastic customers service! WIying time was not bad at all, From the time I pulled up great customer service, to being introduced to the advisor rep-fantastic customers service! WIying time was not bad at all, very fast and prompt! The advisor explained everything to me very detailed!!!! More
by DANDERSMI
Employees Worked With
Karen Pritchard
