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1,341 Reviews of ALM Nissan Newnan - Service Center
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Verified Customer
January 21, 2020
Trip was my service agent. He is always a pleasure to work with. Nissans service is wonderful, they were busy but managed my car serviced in record time. work with. Nissans service is wonderful, they were busy but managed my car serviced in record time. More
by NANCY.LYNN.DOREN
Employees Worked With
Tripp Harper
January 21, 2020
I'm sorry I can remember his name, John/Josh takes care of me everytime I go to Nissan Newnan, he is the best, always honest, always straight forward. of me everytime I go to Nissan Newnan, he is the best, always honest, always straight forward. More
by THERESEA_BENNETT
Employees Worked With
Josh
January 20, 2020
Service as expected Nissan of Newnan's service is dependable - an important quality in today's busy world. I never feel pressured to pay for unnecessary repair work. Nissan of Newnan's service is dependable - an important quality in today's busy world. I never feel pressured to pay for unnecessary repair work. More
by CJS
Employees Worked With
Tripp Harper
January 16, 2020
Absolutely outstanding service provided by my service advisor Tripp Harper. Tripp informed me of the service due and future services that needed to be performed. I always take my vehicle to Tripp to be advisor Tripp Harper. Tripp informed me of the service due and future services that needed to be performed. I always take my vehicle to Tripp to be serviced. More
by EDWARDHARPER66
Employees Worked With
Tripp Harper
January 16, 2020
Always a good experience. Very good visit. The dealership is always neat and clean and the people are always very helpful and friendly. The service is always done in a quick Very good visit. The dealership is always neat and clean and the people are always very helpful and friendly. The service is always done in a quick and expedient manner. More
by DENNISPALMER47
Employees Worked With
Josh Johnson
January 15, 2020
fast and friendly service Made my appointment for my first oil change - and was pleasantly surprised with the fast and friendly service provided when I arrived. The first oil Made my appointment for my first oil change - and was pleasantly surprised with the fast and friendly service provided when I arrived. The first oil change appointment was a very easy process. More
by PCRAWFORD5
Employees Worked With
Tripp Harper
January 14, 2020
Tripp is really great! He has the patience and knowledge to take him really far in servicing others. The wait time seems to get longer and longer each time I come in though. Just an observation from year to to take him really far in servicing others. The wait time seems to get longer and longer each time I come in though. Just an observation from year to year. I’m not sure what’s causing it. I think there is a lapse in time from the vehicle exiting the shop and back through the garage, the new text service, and notifying the customer. I saw my car out of the shop and an hour and a half passed before I mustered up the courage to ask Tripp what the status was, simultaneously getting a text message from the service department. My appointment was at 9am and I didn’t leave until 11:30ish. I’m not upset or complaining by any means. Just an observation in recent change of experience from prior years. You guys are great! And you are the busiest I’ve ever seen! Congrats! More
by Jane
Employees Worked With
Tripp Harper
January 13, 2020
Unfortunately my experience with service was not great as I went in for routine maintenance and came out overcharged. The service advisor never came to speak to me in regards to additional items that were re I went in for routine maintenance and came out overcharged. The service advisor never came to speak to me in regards to additional items that were recommended until I just happened to go out to check the status of my car. Then he provided the recommendations which of course should have been brought to my attention before my vehicle was completed. Needless to say, after an hour I was asked would I like to have the tires rotated etc which of course was another 30 to 45 minutes. Needless to say even with an appointment for an oil change, 2.5 hours were gone. I got that done and went to pay and the service advisor charges me incorrectly which was $862 and some change which of course was completely wrong, however as we all know it's easy to take your money and very hard and a HUGE inconvenience to get back. He apologized but now I'm inconvenienced without $862 for a $65 service which he didn't even bother to take from the amount he'd already charged but instead figured he'd just swipe my card again. He assured me that the charged was voided and would go right back into my account, which it was not and he didn't bother to give me a copy of the voided receipt. I used to really like this dealership as the customer service uses to be exceptional which is why I drove out of the way but it most definitely has not been great with our latest visits. More
by Mrs. C
Employees Worked With
Tripp Harper
