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1,341 Reviews of ALM Nissan Newnan - Service Center
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March 22, 2020
Bad experiece, less than truthfull Went in for a standard oil change and the service advisor Eric Tate "9838" informed me I needed some fluids flushed out & replaced. He stated the c Went in for a standard oil change and the service advisor Eric Tate "9838" informed me I needed some fluids flushed out & replaced. He stated the cost of the service was 692 dollars and I signed the paperwork. While paying for the service he informed me the total charges was now 831 dollars. I asked him what happened to 692 and he told me taxes. Reviewing the bill at home I cannot believe I was charged the full rate for every service. That was my mistake because this has happened to me before. The labor charge for my two hour visit was 496 dollars. Do your techs make 248 dollars per hour? You do not need to explain this to me as I know what the answer is. Again my mistake as I like to get everything done at once. The difference in the paperwork I signed and the total charge is 139 dollars which Mr. Tate stated was taxes. The final invoice shows the taxes to be $21.49. Inexcusable and less than truthfull. I will not let one bad experience soil the reputation of your service department. My next visit I will seek out Tripp and/or Melissa as I have had nothing but good honest serive from them. Someone may want to have a chat with Mr. Tate. More
by Edward Klamfoth
Verified CustomerEmployees Worked With
Eric Tate "bad experience", Tripp Harper, Melissa Gamboa
March 21, 2020
I was very pleased with the service’s. Tripp was very nice and very informative. He also answered my questions with very knowledgeable answers. I was very impressed. nice and very informative. He also answered my questions with very knowledgeable answers. I was very impressed. More
by PEGGYDURDEN
Employees Worked With
Tripp Harper
March 19, 2020
The customer service is always amazing and the building is always so clean and inviting. I would love to keep Tripp & Melissa! ❤️❤️❤️ Favorite for me! is always so clean and inviting. I would love to keep Tripp & Melissa! ❤️❤️❤️ Favorite for me! More
by Sweet-16
Employees Worked With
Tripp Harper, Melissa Gamboa
March 18, 2020
Really appreciate the good service i get at Nissan. Always professional and courteous and Tripp, Service advisor goes over all details of service findings. Thx. Always professional and courteous and Tripp, Service advisor goes over all details of service findings. Thx. More
by ASHEVILLEBRIGHTS
Employees Worked With
Tripp Harper
March 18, 2020
I have tried other service departments and have found that Nissan of Newnan has been one of the best in my experience. Thank you Tripp for all your assistance. that Nissan of Newnan has been one of the best in my experience. Thank you Tripp for all your assistance. More
by MCH7HWH
Employees Worked With
Tripp Harper
March 18, 2020
Awesome service department. Tripp Harper is excellent!! I only work with Tripp! Thank you Nissan for a great experience!!! I truly love coming to this dealership!! only work with Tripp! Thank you Nissan for a great experience!!! I truly love coming to this dealership!! More
by CHMCDAVIS
Employees Worked With
Tripp Harper, Tripp Harper
March 17, 2020
Carlson I was impressed with the cleanliness of the service center and even more with Melissa Gamboa and her knowledge and attentiveness to clients. Thank you I was impressed with the cleanliness of the service center and even more with Melissa Gamboa and her knowledge and attentiveness to clients. Thank you. More
by CCARLSON4156
Employees Worked With
Melissa Gamboa
March 17, 2020
Oil Change Consistent experience with Nissan of Newnan. Overall good environment to wait and have service work completed. The staff is friendly and accommodatin Consistent experience with Nissan of Newnan. Overall good environment to wait and have service work completed. The staff is friendly and accommodating. This was my second visit. More
by LAUSTIN6863
Employees Worked With
Melissa Gamboa
March 17, 2020
Thank you Tripp for a wonderful service! I appreciate your fast and always corteus approach! Thank you for looking for the service discount to decrease my total bill. your fast and always corteus approach! Thank you for looking for the service discount to decrease my total bill. More
by BARBARAC1027
Employees Worked With
Tripp Harper
