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1,340 Reviews of ALM Nissan Newnan - Service Center
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February 13, 2021
Service was great ! Scheduled time to have service done no problem with getting seen no delays, informed regularly on the service of vehicle. Service dept. has always taken care of both of our Nissan vehic no problem with getting seen no delays, informed regularly on the service of vehicle. Service dept. has always taken care of both of our Nissan vehicles. Tripp in service dept has always been very helpful !! More
by CDO769
Verified CustomerEmployees Worked With
Ricky Simpson, Tripp Harper
February 13, 2021
Tripp is incredibly knowledgeable and helpful and just fun to talk to. Love his excitement and sincerity. The whole service dept is worth their weight in gold. fun to talk to. Love his excitement and sincerity. The whole service dept is worth their weight in gold. More
by BTOUSSAINT
Employees Worked With
Tripp Harper
February 10, 2021
The overall service of the team was excellent. They focused one what maintenance was necessary for the vehicle. They didn’t’ the try to upswell me on unnecessary service or parts. They kept me updated focused one what maintenance was necessary for the vehicle. They didn’t’ the try to upswell me on unnecessary service or parts. They kept me updated via text of the status of the repair, they gladly answered all my questions when I had them. Overall, I believe they care about their customers, the quality of the service and the Nissan reputation. More
by Hallsean
Employees Worked With
Tripp Harper
February 06, 2021
Service was very good. Service rep was professional and courteous. Would recommend this dealership for the purchase of a car or for service. Great experience. courteous. Would recommend this dealership for the purchase of a car or for service. Great experience. More
by apierant
Employees Worked With
Josh Johnson, Najalee Johnson
February 04, 2021
In terms of sales people, Norman is fantastic. In terms of service, the service adviser is nice but doesn't have much dialogue And failed to communicate the cost of additional services until it was time to of service, the service adviser is nice but doesn't have much dialogue And failed to communicate the cost of additional services until it was time to pay. In regards to the pricing consistency, inconsistent at best is what I've experienced. We purchased our Nissan from them in 2019 and have had factory service performed on it per the factory service interval ever since. The last time I had the vehicle serviced, I ultimately paid $100 more for an air filter on top of the normal oil change. Absurd is an understatement. A couple days thereafter, a customer service representative called me to get my feedback and when I expressed my concern regarding the pricing inconsistency, which for the record has been different every single time I've had the vehicle serviced, she mentioned I would get a call back 'to make it right or give me a discount' because my records were unavailable at the time to verify what I was saying. To say the least I never heard back. I will be changing my own oil and air filters from this point on because $170 for an oil change and air filter in a car that takes four quarts of oil is laughable on its worst day. let me reiterate, our salesperson in which we purchased the car from was fantastic and we will definitely be purchasing another car from him. However, the pricing for an incredibly standard 4 quart oil change and air filter is grossly inflated. I forgot to add that that price was including a $25 service gift card credit as well. I no longer see the value in bringing my car to the dealership for service as an oil change and air filter is a 20-minute, max, service. We have owned many vehicles and had plenty of service appointments with other factory service providers and thus far Nissan has been my least favorite simply because it seems like a gable as to what my bill will be next time. More
by T.weaver
Employees Worked With
Norman Davis
February 02, 2021
It is always freaking amazing. I love the deals and the service they are just supper good. I would recommend anyone to come and buy a car here. service they are just supper good. I would recommend anyone to come and buy a car here. More
by JOSHCOOPRIDER143
Employees Worked With
Alahna, Leah Calhoun, Tripp Harper, Melissa Gamboa, Eric Tate, Seth Matthews
January 31, 2021
The Service Center is very good at Nissan of Newnan. They are very professional and understanding. Tripp and Seth are a pleasure to deal with. They are very professional and understanding. Tripp and Seth are a pleasure to deal with. More
by SNIRO1959
Employees Worked With
Tripp Harper, Melissa Gamboa, Seth Matthews
January 30, 2021
Love everything about Nissan of newnan. Tripp always greats with a smile ans goes over and beyond to help where needed. Great service experience. Always a pleasure coming here. greats with a smile ans goes over and beyond to help where needed. Great service experience. Always a pleasure coming here. More
by MSIMPSO2
Employees Worked With
Tripp Harper
January 29, 2021
Service area is clean, well-lit, and wiped down . I saw the cleaning process about a dozen different times while I was there for three hours. No question about Covid protocols. Service advosor was right on the cleaning process about a dozen different times while I was there for three hours. No question about Covid protocols. Service advosor was right on top of obtaining a coupon I mentioned, and the tech was thorough in getting to the "extra" items that arose in the inspection (brakes). More
by RICKCALLAWAY
Employees Worked With
Tripp Harper
